Bill,

 

I think I have been long enough in development and used sufficient forums to
know/realise that my post will be read by many!

 

You state...

 

We all view this free list as a "give a penny, get a penny" format.  We ask
a question when we have one and give an answer when

we see a question that we have experience with.

 

That is precisely the point I have been advocating ever since receiving
Bruno's first reply.  I subscribe to a number of lists that I actively help
others on.  But as John said, this is a SERIOUSLY complex piece of software
engineering - so it's going to take a little time before I can contribute to
this list and return any help I have received.

 

Simple rules:

 

Be nice - I always have been until today - it might help if Bruno played by
his own rules!

 

Respect others time - I have and I do - but respect exists in both
directions.

 

Be specific - I have always tried to be. However, you have to appreciate
that what I consider specific/detailed may not quite match someone else's
idea - in which case surely it is better to help that person to improve not
just complain!

 

Understand that this is the FREE list.  - I do.  But my initial
understanding of what that means here was not quite right - and I apologise
for that!

 

And I am sorry, but I have not witness Bruno ever going that extra mile to
help - so far he has always been, well .... dismissive!

 

From: Bill Ensley [mailto:b...@bearprinting.com] 
Sent: 09 August 2011 20:38
To: Post all your questions about iText here
Subject: Re: [iText-questions] Fwd: FW: Retrieving settings from PDF files
using iText

 

This subject is not my expertise, so I just now picked up on it.

This is something that you should understand William:

You are not just talking to Bruno, Leonard, and Paolo, you are talking to
THOUSANDS of iText developers who listen in on this list.

We all view this free list as a "give a penny, get a penny" format.  We ask
a question when we have one and give an answer when
we see a question that we have experience with.

Simple rules:

Be nice.
Respect others time.
Be specific
Understand that this is the FREE list.  

iText is Bruno's baby and he will always try to go the extra mile for you,
but the rest of us are just going to ignore you and you will
lose a HUGE body of expertise with iText to answer your questions.

Sincerely,

-Bill Ensley
www.bearprinting.com

Loyal iText developer since 2001.



On 8/9/2011 11:03 AM, John Renfrew wrote: 

William

 

As a fellow Brit please stop acting like a dick

 

Yes, Bruno can appear irascible but if you spent a small amount of time
watching the list first you would work out just how much really valuable
learning and code interchange happens, there is a great example only today
of someone extending the codebase.

 

If you want to ask in a forum atmosphere then go over to stack overflow, or
look first at the responses to people that turn up here either with URGENT
as the post title or with badly formed questions that frankly appear to be a
thinly veiled request for someone to shortcut real learning of what,if you
take the time to read the ISO standard, is a SERIOUSLY complex piece of
software engineering. 

 

Just because one set of rules you seem to like applies somewhere else is in
NO way an indicator that they either apply, or even should apply here. There
are many different kinds of free, and not all free things, in fact, are.

 

Having Bruno, Leonard, Paolo and others respond in a helpful way to precise
questions has significantly helped my expertise in the last 12 months and
behaving like a petulant child makes me quite angry on their behalf.

Please calm down and watch for a while

 

 


Sent while on the move


Begin forwarded message:

From: "William Bell" <wrb...@btinternet.com>
Date: 9 August 2011 16:01:41 GMT+01:00
To: <i...@1t3xt.info>
Cc: itext-questions@lists.sourceforge.net
Subject: [iText-questions] FW: Retrieving settings from PDF files using
iText
Reply-To: Post all your questions about iText here
<itext-questions@lists.sourceforge.net>

And yes - that is my telephone you just called - but just remember I now
have yours! 

  

Kind regards 

William 

William Bell 

T: +44 7795 463646 

E: wrb...@btinternet.com 

  

From: William Bell [mailto:wrb...@btinternet.com] 
Sent: 09 August 2011 15:57
To: 'i...@1t3xt.info'
Cc: 'itext-questions@lists.sourceforge.net'
Subject: RE: Retrieving settings from PDF files using iText 

  

No we don't have a licence and frankly I now have now no intentions of
buying one! 

  

In over 15 years in the IT industry I have never come across someone who is
so unhelpful and so dam right rude - you don't deserve people's support for
your work. 

  

If you would care to read the email you will see that 80%+ is just code -
surely someone of your magnificence is not fazed by a little snippet of
code?  It would take you all of about 1 minute to read it - surely you're
not that desperate for money? 

  

We've supported you by buying the book.  We've listened to you and gone away
and learnt. And yet you still receive our request for help with utter
arrogance. 

  

A lady today enquired on how friendly this list was and your reply was as
sweet as roses - but don't worry, I've made sure she sees the 'real' you. 

  

I'm a great believer in what goes around comes around - and for sure, you'll
fall short one day and I just hope the person who you turn to for help is
rude and as unhelpful as you. 

  

From: 1T3XT BVBA [mailto:i...@1t3xt.info] 
Sent: 09 August 2011 15:37
To: William Bell
Subject: Re: Retrieving settings from PDF files using iText 

  

On 9/08/2011 16:23, William Bell wrote: 

Perhaps you could explain what is going on here and what the code should
look like? 

I'm sorry, but your mail is too long for me to spend time on, unless you
give me your corporate address so that I can send you an invoice for my
time.
Also you write that this project is part of a larger work, do you have a
license for your use of iText? 

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iText(R) is a registered trademark of 1T3XT BVBA.
Many questions posted to this list can (and will) be answered with a
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iText(R) is a registered trademark of 1T3XT BVBA.
Many questions posted to this list can (and will) be answered with a reference 
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Please check the keywords list before you ask for examples: 
http://itextpdf.com/themes/keywords.php

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