John,

 

Quite frankly I find your tone offensive as well - why do you feel you need to 
use terms like 'dick'?  How unprofessional.

 

I appreciate that I may have misunderstood how this list works initially.  But 
we listen to Bruno, took on board what he said, brought the book and went away 
and learnt.

 

But as you say, it is a SERIOUSLY complex piece of software engineering.  That 
is precisely why we require a little help.

 

The tone Bruno uses in ALL his replies is gruff, rude and with a considerable 
air of arrogance.  He has never made me feel that he actually wants to help.  
In fact, he has never actually made me feel that he even wants me to use his 
baby as you call it.  If he is indeed trying to build a business, this is not 
the way to treat potential customers.

 

Up until today, I have always been civil and respectful - surely, it is not too 
much to expect the same in return?  I have always tried to explain the problem 
and never used terms like 'urgent'.  Although, I accept that my idea of a 
good/detailed explanation may not match that which is expected.  But surely a 
little courteous help to improve my explanation and/or understand more about 
iText would go much further than a curt reply.

 

From: John Renfrew [mailto:r...@btclick.com] 
Sent: 09 August 2011 19:03
To: itext-questions@lists.sourceforge.net
Subject: [iText-questions] Fwd: FW: Retrieving settings from PDF files using 
iText

 

William

 

As a fellow Brit please stop acting like a dick

 

Yes, Bruno can appear irascible but if you spent a small amount of time 
watching the list first you would work out just how much really valuable 
learning and code interchange happens, there is a great example only today of 
someone extending the codebase.

 

If you want to ask in a forum atmosphere then go over to stack overflow, or 
look first at the responses to people that turn up here either with URGENT as 
the post title or with badly formed questions that frankly appear to be a 
thinly veiled request for someone to shortcut real learning of what,if you take 
the time to read the ISO standard, is a SERIOUSLY complex piece of software 
engineering. 

 

Just because one set of rules you seem to like applies somewhere else is in NO 
way an indicator that they either apply, or even should apply here. There are 
many different kinds of free, and not all free things, in fact, are.

 

Having Bruno, Leonard, Paolo and others respond in a helpful way to precise 
questions has significantly helped my expertise in the last 12 months and 
behaving like a petulant child makes me quite angry on their behalf.

Please calm down and watch for a while

 

 


Sent while on the move


Begin forwarded message:

From: "William Bell" <wrb...@btinternet.com>
Date: 9 August 2011 16:01:41 GMT+01:00
To: <i...@1t3xt.info>
Cc: itext-questions@lists.sourceforge.net
Subject: [iText-questions] FW: Retrieving settings from PDF files using iText
Reply-To: Post all your questions about iText here 
<itext-questions@lists.sourceforge.net>

And yes - that is my telephone you just called - but just remember I now have 
yours!

 

Kind regards

William

William Bell

T: +44 7795 463646

E: wrb...@btinternet.com

 

From: William Bell [mailto:wrb...@btinternet.com] 
Sent: 09 August 2011 15:57
To: 'i...@1t3xt.info'
Cc: 'itext-questions@lists.sourceforge.net'
Subject: RE: Retrieving settings from PDF files using iText

 

No we don't have a licence and frankly I now have now no intentions of buying 
one!

 

In over 15 years in the IT industry I have never come across someone who is so 
unhelpful and so dam right rude - you don't deserve people's support for your 
work.

 

If you would care to read the email you will see that 80%+ is just code - 
surely someone of your magnificence is not fazed by a little snippet of code?  
It would take you all of about 1 minute to read it - surely you're not that 
desperate for money?

 

We've supported you by buying the book.  We've listened to you and gone away 
and learnt. And yet you still receive our request for help with utter arrogance.

 

A lady today enquired on how friendly this list was and your reply was as sweet 
as roses - but don't worry, I've made sure she sees the 'real' you.

 

I'm a great believer in what goes around comes around - and for sure, you'll 
fall short one day and I just hope the person who you turn to for help is rude 
and as unhelpful as you.

 

From: 1T3XT BVBA [mailto:i...@1t3xt.info] 
Sent: 09 August 2011 15:37
To: William Bell
Subject: Re: Retrieving settings from PDF files using iText

 

On 9/08/2011 16:23, William Bell wrote: 

Perhaps you could explain what is going on here and what the code should look 
like?

I'm sorry, but your mail is too long for me to spend time on, unless you give 
me your corporate address so that I can send you an invoice for my time.
Also you write that this project is part of a larger work, do you have a 
license for your use of iText?

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Many questions posted to this list can (and will) be answered with a reference 
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Please check the keywords list before you ask for examples: 
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