Re: [itsm] RE : ITSM installation: not properly closed tag 'File'

[Manel Fonte Lestón]

Thank you very much for your response! I've downloaded the file GeneralCatalog-1.1.3.opm of ftp: "ftp://ftp.otrs.org/pub/otrs/itsm/packages11/", After package manager, browse, install. You have given me an idea and I have tried from a Windows with Internet Explorer. It has not gone wrong. Thank you very much! EXT / CAP GEMINI LEBLANC Bastien wrote: Hi, How do you install opm files? not properly closed tag 'File' seems to be an error of a malformed xml file, like an erroneous download. Bastien -----Message d'origine----- De : itsm-boun...@otrs.org [mailto:itsm-boun...@otrs.org] De la part de Manel Fonte Lestón Envoyé : lundi 26 janvier 2009 16:06 À : ITSM User questions and discussions Objet : Re: [itsm] ITSM installation: not properly closed tag 'File' Hello! I'm being pressured to finish installing OTRS: ITSM and I do not how to install ITSM. I need help. Does anyone know anything about this error? I would appreciate any help they can provide. Thank you in advance! Manel Fonte Lestón wrote: I forgot to comment on one thing. All the packages I installed are from the repositories of ubuntu. I have configured the intrepid repositories. Manel Fonte Lestón wrote: Hello all! This is my first email, I am a new otsm user. I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7 version. Till now no problem; otrs is installed OK, I can access via web browser. But we want install itsm functionalities. When I try install GeneralCatalog-1.1.3.opm from Package Manager <http://172.17.1.21/otrs/index.pl?Action="">, this error appears: Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at /usr/share/otrs//Kernel/System/XML.pm line 1073, <fh00001GeneralCatalog-1.1.3.opm> line 91. I installed the package libxml-parser-lite-tree-perl and now comes this error: not properly closed tag 'File' I have sought information on the internet but I have not managed to find the problem. Can someone help me? Thank you in advance! _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/

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