I solved the problem by changing the operating system and browser. I
tried to install on ubuntu linux with Firefox and I have done with
Windows and Internet Explorer.
Thank you all!
I have already installed OTRS: ITSM.
I hope I can help the community on future occasions when I have more
experience.
Frans Stekelenburg wrote:
Hi,
When you run [OTRS-HOME]/bin/otrs.checkModules does everything looks
all right?
gr,
Frans
*From:* [email protected] [mailto:[email protected]] *On
Behalf Of *Manel Fonte Lestón
*Sent:* maandag 26 januari 2009 16:33
*To:* ITSM User questions and discussions
*Subject:* Re: [itsm] Antwort: Re: ITSM installation: not properly
closed tag 'File'
Yes. This error came before me and installed the package.
[email protected] <mailto:[email protected]> wrote:
Hello,
did you try installing the package libxml-parser-lite-tree-perl?
Regards
Sven Ehret
Von:
Manel Fonte Lestón <[email protected]>
<mailto:[email protected]>
An:
"OTRS:"@Roma.AtlasInternet.net:ITSM User questions and discussions
<[email protected]> <mailto:[email protected]>
Datum:
26.01.2009 16:06
Betreff:
Re: [itsm] ITSM installation: not properly closed tag 'File'
------------------------------------------------------------------------
Hello!
I'm being pressured to finish installing OTRS: ITSM and I do not how to
install ITSM. I need help.
Does anyone know anything about this error?
I would appreciate any help they can provide.
Thank you in advance!
Manel Fonte Lestón wrote:
> I forgot to comment on one thing. All the packages I installed are
> from the repositories of ubuntu. I have configured the intrepid
> repositories.
>
> Manel Fonte Lestón wrote:
>> Hello all! This is my first email, I am a new otsm user.
>>
>> I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7
>> version. Till now no problem; otrs is installed OK, I can access via
>> web browser.
>> But we want install itsm functionalities. When I try install
>> GeneralCatalog-1.1.3.opm from Package Manager
>>
<http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bfc15eaf99724a58001c53773405
<http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bfc15eaf99724a58001c53773405>>,
>> this error appears:
>> Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../
>> /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl
>> /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
>> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
>> /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2
>> /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at
>> /usr/share/otrs//Kernel/System/XML.pm line 1073,
>> <fh00001GeneralCatalog-1.1.3.opm> line 91.
>>
>> I installed the package libxml-parser-lite-tree-perl and now comes
>> this error:
>> not properly closed tag 'File'
>>
>> I have sought information on the internet but I have not managed to
>> find the problem.
>> Can someone help me?
>> Thank you in advance!
>>
>>
>> _______________________________________________
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>> Support or consulting for your OTRS::ITSM system?
>> => http://www.otrs.com/
>>
>
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