Hello, Diego.
There are queues, there are email addresses.
You assign a queue to an email address (in email address mgmt). All
incoming emails (that are _not_ follow ups) to the address create new
tickets in the assigned queue.
You assign an email address to the queue (in queue mgmt). All outgoing
emails from tickets in the queue go from the assigned email address.
What exactly do you want to achieve?
regards,
Anton.
Diego Giardinetto ?????:
Hi all,
i'm configuring otrs system and i have this problem: i have two
queues, urgent and normal, and i want reply to two different email
adresses to the ticket stored in these queues.
Thx for all,
Diego
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