Look in the queue definition. Maybe the old address still sits in the queue properties. The field is called "Systemaddress".
2009/3/17 Diego Giardinetto <[email protected]> > Hi, > yes, i read the same things in the otrs admin manual but seems not work. > Here's my scenario: > i have two queues, urgent and normal. > each queue has a related email address. > when i write an email to these addresses, otrs store the ticket in the > correct queue. > my problem is that when i create an "email reply" to the ticket, otrs reply > with a third address (the old one), that I also set as *invalid* in address > management. > > Thx, > Diego > > Il 16/03/2009 20.44, Anton Gubarkov ha scritto: > >> Hello, Diego. >> >> There are queues, there are email addresses. >> >> You assign a queue to an email address (in email address mgmt). All >> incoming emails (that are _not_ follow ups) to the address create new >> tickets in the assigned queue. >> >> You assign an email address to the queue (in queue mgmt). All outgoing >> emails from tickets in the queue go from the assigned email address. >> >> What exactly do you want to achieve? >> >> >> regards, >> Anton. >> >> Diego Giardinetto пишет: >> >>> Hi all, >>> i'm configuring otrs system and i have this problem: i have two >>> queues, urgent and normal, and i want reply to two different email >>> adresses to the ticket stored in these queues. >>> >>> Thx for all, >>> Diego >>> >>> >> >> ------------------------------------------------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > -- > Diego Giardinetto > Junior SysAdmin @ ZephirWorks > email: diego.giardinetto<at>zephirworks.com > mobile: +39 328 06 81 489 > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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