Ok... problem solved. Thx a lot,
Diego
Il 17/03/2009 8.32, Anton Gubar'kov ha scritto:
Look in the queue definition. Maybe the old address still sits in the
queue properties. The field is called "Systemaddress".
2009/3/17 Diego Giardinetto <[email protected]
<mailto:[email protected]>>
Hi,
yes, i read the same things in the otrs admin manual but seems not
work. Here's my scenario:
i have two queues, urgent and normal.
each queue has a related email address.
when i write an email to these addresses, otrs store the ticket in
the correct queue.
my problem is that when i create an "email reply" to the ticket,
otrs reply with a third address (the old one), that I also set as
*invalid* in address management.
Thx,
Diego
Il 16/03/2009 20.44, Anton Gubarkov ha scritto:
Hello, Diego.
There are queues, there are email addresses.
You assign a queue to an email address (in email address mgmt). All
incoming emails (that are _not_ follow ups) to the address
create new
tickets in the assigned queue.
You assign an email address to the queue (in queue mgmt). All
outgoing
emails from tickets in the queue go from the assigned email address.
What exactly do you want to achieve?
regards,
Anton.
Diego Giardinetto пишет:
Hi all,
i'm configuring otrs system and i have this problem: i have two
queues, urgent and normal, and i want reply to two different
email
adresses to the ticket stored in these queues.
Thx for all,
Diego
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