Hello all!
I would like to know if there is any way I could assign a SLA to a ticket
internally.
For example, I am the coordinator for the IT technical support, and would like
to add SLA's to tickets, but I don't want to give my customers the power to do
so, because it can come and bite me in the you know what.
So I want to assign them myself, so my team is more efficient but my customers
don't have a part in this.
Thanks and regards!
Maria Alejandra Piedra
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