Hi again, You mean when creating a new, say phone-ticket you choose your customer, choose a queue and no service/SLAs are shown? It's strange, here are some random thoughts:
- Enable default services - Make sure your users belong to the needed groups (on your test environment you could grant full access and start unchecking once it works, that way you will also get better understanding of the permissions structure) Leonardo Certuche On 11 March 2010 17:47, Maria Alejandra Piedra <[email protected]> wrote: > > Hi Leonardo! > > I did that but still didn't work. > Is not displaying my list of services en SLA's > > What else could it be? > > Thank you so much > > Maria Alejandra Piedra > > ------------------------------ > From: [email protected] > Date: Thu, 11 Mar 2010 17:39:20 -0500 > > To: [email protected] > Subject: Re: [itsm] Internal SLA's > > Hello Aleja, > > Maybe you forgot to associate customer to services at / > index.pl?Action=AdminCustomerUserService<http://index.pl/?Action=AdminCustomerUserService>? > > > Leonardo Certuche > > > On 11 March 2010 15:35, Maria Alejandra Piedra <[email protected]>wrote: > > > Hey there! It's me again > > Ok everything is perfect! I know how to do it, but now the Service and SLA > lists are not showing for me to assign it. > I configured the Service part in the Sysconfig area, specifically the > Ticket::Service > to be enabled. > > Am I missing something? > > Cheers! > Maria Alejandra Piedra > > ------------------------------ > From: [email protected] > Date: Thu, 11 Mar 2010 12:14:50 -0500 > To: [email protected] > Subject: Re: [itsm] Internal SLA's > > > Hello again Aleja, > > Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html > > Leonardo Certuche > > > On 11 March 2010 12:06, Maria Alejandra Piedra <[email protected]>wrote: > > > Hello all! > > I would like to know if there is any way I could assign a SLA to a ticket > internally. > For example, I am the coordinator for the IT technical support, and would > like to add SLA's to tickets, but I don't want to give my customers the > power to do so, because it can come and bite me in the you know what. > So I want to assign them myself, so my team is more efficient but my > customers don't have a part in this. > > Thanks and regards! > Maria Alejandra Piedra > > > > > > > > ------------------------------ > Hotmail: Trusted email with powerful SPAM protection. Sign up > now.<http://clk.atdmt.com/GBL/go/201469227/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > Hotmail: Free, trusted and rich email service. Get it > now.<http://clk.atdmt.com/GBL/go/201469228/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > Hotmail: Trusted email with powerful SPAM protection. Sign up > now.<http://clk.atdmt.com/GBL/go/201469227/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
