Hey there! It's me again
Ok everything is perfect! I know how to do it, but now the Service and SLA
lists are not showing for me to assign it.
I configured the Service part in the Sysconfig area, specifically the
Ticket::Service to be enabled.
Am I missing something?
Cheers!
Maria Alejandra Piedra
From: [email protected]
Date: Thu, 11 Mar 2010 12:14:50 -0500
To: [email protected]
Subject: Re: [itsm] Internal SLA's
Hello again Aleja,
Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html
Leonardo Certuche
On 11 March 2010 12:06, Maria Alejandra Piedra <[email protected]> wrote:
Hello all!
I would like to know if there is any way I could assign a SLA to a ticket
internally.
For example, I am the coordinator for the IT technical support, and would like
to add SLA's to tickets, but I don't want to give my customers the power to do
so, because it can come and bite me in the you know what.
So I want to assign them myself, so my team is more efficient but my customers
don't have a part in this.
Thanks and regards!
Maria Alejandra Piedra
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