Hello, Marco. I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.
2010/3/3 Marco Vannini <[email protected]> > Now I think I've found the difference with the > ITSMConfigItemLayoutCustomer.pm. Using it, the post after the button select > pressed is that "xxx::1::Select=" is filled with a string that could be used > correctly in the search instead of my agent.pm that use the user's key > value... still stuck on this :D > > > On Tue, Mar 2, 2010 at 11:47 AM, Marco Vannini <[email protected]>wrote: > >> Hi all, >> >> I'm trying to assign a responsible to some kind of CI. Because of Agent >> type is not present I'm trying to configure it, so... >> >> I defined a CI with a block that looks like: >> >> [...] >> { >> Key => 'Agent', >> Name => 'Focal Point', >> Searchable => 1, >> Input => { >> Type => 'Agent', >> }, >> }, >> [...] >> >> Copied and modified ITSMConfigItemLayoutDummy.pm and Dummy.pm (in >> XML/Type) as *Agent.pm. >> >> Now. I've the form correctly configured to have the 'Focal Point' >> displayed and searchable, in fact it display me all the agent I have and the >> Select button is displayed but, when I select the desired agent it is not >> then refreshed on the page in the 'Focal Point' field... >> >> Sniffing network traffic I see the post containing: >> >> ChallengeToken=bd9a0892a0c9b616af56332b6439e194 >> Action=AgentITSMConfigItemEdit >> Subaction=VersionSave >> ClassID=110 >> ConfigItemID=NEW >> Name=da >> DeplStateID=120 >> InciStateID=13 >> Description::1=das >> Agent::1=2 >> Agent::1::Search=vannini >> Agent::1::Select=2 >> Agent::1::ButtonSelect=Select >> >> >> What I'm missing ? >> >> >> Thank in advance >> >> MV >> >> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
ITSMConfigItemLayoutAgent.pm
Description: Binary data
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