Leonardo Certuche wrote :
When building a large CMDB, it's neccesary to create sub-classes inside
classes. Since OTRS creates sub-queues and sub-services on database
using the parent::child syntax, it's easy to think the way sub-classes
on CIs should be done the same way so we created a Servers class and
then Servers::Windows and Server::Unix sub-classes. All good till then
but unfortunately when watching them on
otrs/index.pl?Action=AgentITSMConfigItem
<http://index.pl?Action=AgentITSMConfigItem> all of them are shown on
the same level, which is a bit of a pain when dealing with a huge
structure as our current customer's one.
Is there a way of showing sub-classes on Configuration Items like
sub-queues are shown?
Hi Leonardo,
AFAIK this is not implemented. I think this is useful for CMDBs of any
size. The CMDB lets you distinguish as much as you need, but if you do
so the classes view really gets crowded quickly.
Please consider posting this on otrsteam.ideascale.com after a search
there and in bugs.otrs.org .
Regards
Alexander
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