Hello Alexander, Thanks for you answer and suggestion, which I followed 12 days ago, Let's vote for it! http://otrsteam.ideascale.com/a/dtd/Improve-the-way-classes-and-sub-classes-of-CIs-are-shown/83501-10369
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 27 October 2010 04:21, Alexander Halle <[email protected]> wrote: > Leonardo Certuche wrote : > >> When building a large CMDB, it's neccesary to create sub-classes inside >> classes. Since OTRS creates sub-queues and sub-services on database using >> the parent::child syntax, it's easy to think the way sub-classes on CIs >> should be done the same way so we created a Servers class and then >> Servers::Windows and Server::Unix sub-classes. All good till then but >> unfortunately when watching them on otrs/ >> index.pl?Action=AgentITSMConfigItem < >> http://index.pl?Action=AgentITSMConfigItem> all of them are shown on the >> same level, which is a bit of a pain when dealing with a huge structure as >> our current customer's one. >> >> >> Is there a way of showing sub-classes on Configuration Items like >> sub-queues are shown? >> > > Hi Leonardo, > > AFAIK this is not implemented. I think this is useful for CMDBs of any > size. The CMDB lets you distinguish as much as you need, but if you do so > the classes view really gets crowded quickly. > > Please consider posting this on otrsteam.ideascale.com after a search > there and in bugs.otrs.org . > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >
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