Hello there, We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:
ChangeBuilderID ChangeManagerID ChangeState WorkOrderAgentID WorkOrderState ActionResult Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html Thanks, Leonardo Certuche ITSM Consultant / COO (57) 301 284 6250 www.itconsultores.com.co Cra. 48A # 16S-08 Aguacatala Medellín, Colombia
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