Thanks Nils! Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
On 14 February 2011 14:37, Nils Leideck <[email protected]> wrote: > Dear Leonardo, > > please have a look at this post: > > http://blog.otrs.org/2011/02/14/otrs-itsm-change-management-notifications/ > > Cheers, Nils > > On 14.02.2011, at 17:23, Leonardo Certuche wrote: > > We're currently configuring notifications for the change processes. We > understand that each notification depends on an Event, an Attribute and a > Rule. Events are pre-defined and Rules seems to be the chabge states so > those are kind of figured out but talking about Attributes, the ones on the > examples are the following: > > ChangeBuilderID > ChangeManagerID > ChangeState > WorkOrderAgentID > WorkOrderState > ActionResult > > Is there any other attribute available? I didn't find anything at > http://doc.otrs.org/itsm/2.0/en/html/ch08.html > > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >
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