Dear Leonardo, please have a look at this post:
http://blog.otrs.org/2011/02/14/otrs-itsm-change-management-notifications/ Cheers, Nils On 14.02.2011, at 17:23, Leonardo Certuche wrote: > We're currently configuring notifications for the change processes. We > understand that each notification depends on an Event, an Attribute and a > Rule. Events are pre-defined and Rules seems to be the chabge states so those > are kind of figured out but talking about Attributes, the ones on the > examples are the following: > > ChangeBuilderID > ChangeManagerID > ChangeState > WorkOrderAgentID > WorkOrderState > ActionResult > > Is there any other attribute available? I didn't find anything at > http://doc.otrs.org/itsm/2.0/en/html/ch08.html — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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