On 10.05.2011, at 12:13, Marius Vaitiekunas wrote: > Some of our agents have read only permissions in CMDB classes. So, > they can not link ticket to CI from these CMDB classes, where > permissions are read only. How can I let them to link CI without > giving rw permissions? I was looking to source code, but did not > found, where to change it.
Usually you do not need more permisssions than ro for generating a link between two objects. Are you sure that they have ro permissions on the correct CI groups? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
