On Tue, May 10, 2011 at 2:12 PM, Marius Vaitiekunas <[email protected]> wrote: > On Tue, May 10, 2011 at 1:44 PM, Nils Leideck <[email protected]> wrote: >> On 10.05.2011, at 12:13, Marius Vaitiekunas wrote: >> >>> Some of our agents have read only permissions in CMDB classes. So, >>> they can not link ticket to CI from these CMDB classes, where >>> permissions are read only. How can I let them to link CI without >>> giving rw permissions? I was looking to source code, but did not >>> found, where to change it. >> >> Usually you do not need more permisssions than ro for generating a link >> between two objects. >> Are you sure that they have ro permissions on the correct CI groups? >> >> Cheers, Nils >> > > Yes, I am sure. There are steps, how to get a situation: > 1. Create some agents group, for example "class1_readers". > 2. Create some CMDB class via Generic catalog, for example class1. > 3. Create some CI in CMDB class1 > 4. Assign Roles <> Groups (give ro class1_readers) and Agents <> Roles. > 5. Create a ticket. > 6. Try to link this ticket with CI form class1 with ro permissions via > agent ticket zoom interface. You will not get a select option of > class1. >
Any update, Nils? You do not need even to create new groups and CMDB classses. Just put ro tag on itsm-configitem and agent will not be able to link ticket to any cmdb class via link interface.. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
