Hi Marius,
this is a bug which has been fixed yesterday in CVS, it will be fixed
OTRS::ITSM 3.0.4. In the the meantime there is workaround, please see
the bug report for this:
http://bugs.otrs.org/show_bug.cgi?id=7291
Best regards,
Udo
On 11.05.2011 09:34, Marius Vaitiekunas wrote:
On Tue, May 10, 2011 at 2:12 PM, Marius Vaitiekunas
<[email protected]> wrote:
On Tue, May 10, 2011 at 1:44 PM, Nils Leideck<[email protected]> wrote:
On 10.05.2011, at 12:13, Marius Vaitiekunas wrote:
Some of our agents have read only permissions in CMDB classes. So,
they can not link ticket to CI from these CMDB classes, where
permissions are read only. How can I let them to link CI without
giving rw permissions? I was looking to source code, but did not
found, where to change it.
Usually you do not need more permisssions than ro for generating a link between
two objects.
Are you sure that they have ro permissions on the correct CI groups?
Cheers, Nils
Yes, I am sure. There are steps, how to get a situation:
1. Create some agents group, for example "class1_readers".
2. Create some CMDB class via Generic catalog, for example class1.
3. Create some CI in CMDB class1
4. Assign Roles<> Groups (give ro class1_readers) and Agents<> Roles.
5. Create a ticket.
6. Try to link this ticket with CI form class1 with ro permissions via
agent ticket zoom interface. You will not get a select option of
class1.
Any update, Nils?
You do not need even to create new groups and CMDB classses. Just put
ro tag on itsm-configitem and agent will not be able to link ticket to
any cmdb class via link interface..
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