Hi Leonardo, Thanks for your answer.
But, my question is about state transitions, not state. Thing is, I have the impression that the workorder state machine is a little bit overkill for most of our work: Created->Accepted->Ready->In progress->Closed... That's quite a lot of state... I have the impression that we would like the possibility for some of our workorders to directly transition from "created" to "closed" (for example). So, I was thinking about adding a new state transition from "created" to "closed". But, that doesn't seem possible. Is it? It looks like it's only possible to change the "Created"->"Accepted" transition. But, then we have to say goodbye to the full-featured state machine for all future workorders. Is there any other option I'm missing? Best regards, Cyrille Le 13/03/2012 15:34, Leonardo Certuche a écrit : > Hello, > > You can add new states at the General Catalog link. Please keep in > mind there are some bugs reported on the change management module > related to translations: > > http://bugs.otrs.org/show_bug.cgi?id=5606 > http://bugs.otrs.org/show_bug.cgi?id=5507 > > Leonardo Certuche > www.itconsultores.com.co <http://www.itconsultores.com.co> > Medellín, Colombia > > > On 13 March 2012 08:18, Cyrille Bollu <[email protected] > <mailto:[email protected]>> wrote: > > Hi, > > In OTRS::ITSM state machines, I do see the possibility to delete and > modify state transitions, but not the possibility to add new ones. > > Is it possible to add new state transitions in the ITSM state > machines? > > Best regards, > > Cyrille > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be <http://www.belnet.be>*
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