Damned! I fill ashamed for having asked such a stupid question... :-(
Thank you! Cyrille Le 13/03/2012 17:49, Michiel Beijen a écrit : > Hi Cyrille, > > If you directly go to Admin > State Machine, you can there add state > transitions from the menu on the left hand side. > > If you're in the state machine transition overview for Changes or Work > Orders, you can't directly add a transition. You'll need to click 'Go > to overview' and then you can add a transition again. > > HTH, > > Michiel > > On 13-3-2012 15:50, Cyrille Bollu wrote: >> Hi Leonardo, >> >> Thanks for your answer. >> >> But, my question is about state transitions, not state. >> >> Thing is, I have the impression that the workorder state machine is a >> little bit overkill for most of our work: >> Created->Accepted->Ready->In progress->Closed... That's quite a lot >> of state... >> >> I have the impression that we would like the possibility for some of >> our workorders to directly transition from "created" to "closed" (for >> example). >> >> So, I was thinking about adding a new state transition from "created" >> to "closed". But, that doesn't seem possible. Is it? >> >> It looks like it's only possible to change the "Created"->"Accepted" >> transition. But, then we have to say goodbye to the full-featured >> state machine for all future workorders. >> >> Is there any other option I'm missing? >> >> Best regards, >> >> Cyrille >> >> Le 13/03/2012 15:34, Leonardo Certuche a écrit : >>> Hello, >>> >>> You can add new states at the General Catalog link. Please keep in >>> mind there are some bugs reported on the change management module >>> related to translations: >>> >>> http://bugs.otrs.org/show_bug.cgi?id=5606 >>> http://bugs.otrs.org/show_bug.cgi?id=5507 >>> >>> Leonardo Certuche >>> www.itconsultores.com.co <http://www.itconsultores.com.co> >>> Medellín, Colombia >>> >>> >>> On 13 March 2012 08:18, Cyrille Bollu <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Hi, >>> >>> In OTRS::ITSM state machines, I do see the possibility to delete and >>> modify state transitions, but not the possibility to add new ones. >>> >>> Is it possible to add new state transitions in the ITSM state >>> machines? >>> >>> Best regards, >>> >>> Cyrille >>> --------------------------------------------------------------------- >>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/itsm >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>> >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/itsm >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> >> -- >> >> *Cyrille Bollu * >> Belnet . ICT & Logistics >> Louizalaan 231 Avenue Louise >> Brussel 1050 Bruxelles >> België . Belgique >> T: +32 2 790 33 33 >> *www.belnet.be <http://www.belnet.be>* >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be <http://www.belnet.be>*
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