any updates dears ! i'm stuck now On Tue, Nov 11, 2014 at 9:37 PM, Mahmoud Ramadan Ali < [email protected]> wrote:
> Hii Dears, > Thanks for the reply but i checked the user and it is not locked or > disabled also i'm using Microsoft active directory and do not have ssl > configured ...i added the user to the administators and domain admins group > without success...i have attached my Config.pm file so u can check it. > Please this is urgent so any assistance will be appreciated. > > On Tue, Nov 11, 2014 at 11:25 AM, Patrick Bloem <[email protected]> > wrote: > >> Hi Mahmoud, >> >> >> >> do you check the Active Directory User for the connection? >> >> Maybe is the user is disable or banned from the inactivity policy. >> >> >> >> *With best regards* >> >> *Patrick Bloem* >> >> System Administrator >> >> >> >> *Von:* [email protected] [mailto:[email protected]] *Im Auftrag >> von *Mahmoud Ramadan Ali >> *Gesendet:* Dienstag, 11. November 2014 10:18 >> *An:* OTRS::ITSM User questions and discussions >> *Betreff:* Re: [itsm] OTRS and LDAP Integration get broken >> >> >> >> Hiii Marcel, >> >> Thanks for the reply but no i'm not using SSL...i'm integrating this with >> MS Active directory and the integration worked fine for sometime then get >> broken...i have uploaded my config file so you can check it ..and thanks in >> advance... >> >> >> >> On Tue, Nov 11, 2014 at 6:56 AM, Marcel Schulte <[email protected]> >> wrote: >> >> Hi Mahmoud, >> >> do you connect to LDAP or LDAPS (with SSL)? In case of LDAPS it could >> have happened the SSL certificate of your LDAP server has changed and your >> OTRS does not know how to verify this new cert... >> >> >> >> HTH, >> >> Marcel >> >> >> >> Mahmoud Ramadan Ali <[email protected]> schrieb am Mon Nov >> 10 2014 at 20:09:21: >> >> Hi everyone >> I've integrated OTRS and LDAP and it worked for a sometime but the >> integration get broken and i'm reciving this error message...any help >> please how to solve this ?! >> Nov 10 20:00:38 localhost OTRS-CGI-62[3438]: >> [Error][Kernel::System::Auth::LDAP::Auth][Line:167]: Can't connect to >> dc.hotciscolabs.com: IO::Socket::INET: connect: Connection refused >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> > >
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