Carla, Estou trabalhando numa empresa de TI e foi utilizado o ITIL para entendimento do processo de Opera��o. Estamos utlizando os indicadores do COBIT como refer�ncia para acompanhamento dos nossos processos. Na realidade, estamos em fase de montagem de um Sistema de Gest�o Integrado que contempla o COBIT o ITIL e o sistema de certifica��o ISO 9001:2000. � um grande desafio, mas acho que vai dar (esta dando) certo... Um abra�o Ailton Ferreira Neves T�cnico em Processos de Infraestrutura Optiglobe Telefone: (011) 2162-4600 Celular: (011) 9232-2554 E-mail : [EMAIL PROTECTED]
Uma empresa do Grupo Votorantim _____ From: carlamartinsab [mailto:[EMAIL PROTECTED] Sent: ter�a-feira, 29 de junho de 2004 14:12 To: [EMAIL PROTECTED] Subject: [itsm_br] Indicadores do ITIL/Cobit Pessoal algu�m conhece algum refer�ncia sobre indicadores e m�tricas para a implanta��o de ITIL? Obrigada, Carla. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Sponsor ADVERTISEMENT click here <http://us.ard.yahoo.com/SIG=129tc8tqh/M=298184.5022502.6152625.3001176/D=groups/S=1705115386:HM/EXP=1088631598/A=2197946/R=0/SIG=11elgumq7/*http://www.netflix.com/Default?mqso=60183367> <http://us.adserver.yahoo.com/l?M=298184.5022502.6152625.3001176/D=groups/S=:HM/A=2197946/rand=447255548> _____ Yahoo! Groups Links * To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ * To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> . [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar. Now with Pop-Up Blocker. Get it for free! http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
