Ailton,
vi seu e-mail sobre os diversos padr�es a serem utilizados e
eu tenho uma apresenta��o que fala sobre o assunto, foi feita pela Price,
se interessar te envio, � um PPT de 3 MB,
M�rcio L Teschima
McCann-Erickson
Information Technology
+55 11 5576-3316
+55 11 5576-3246
_____
From: Ailton Neves [mailto:[EMAIL PROTECTED]
Sent: Tuesday, Jun 29, 2004 18:50
To: [EMAIL PROTECTED]
Subject: RE: [itsm_br] Indicadores do ITIL/Cobit
Carla,
Estou trabalhando numa empresa de TI e foi utilizado o ITIL para
entendimento do processo de Opera��o.
Estamos utlizando os indicadores do COBIT como refer�ncia para
acompanhamento dos nossos processos.
Na realidade, estamos em fase de montagem de um Sistema de Gest�o Integrado
que contempla o COBIT o ITIL e o sistema de certifica��o ISO 9001:2000.
� um grande desafio, mas acho que vai dar (esta dando) certo...
Um abra�o
Ailton Ferreira Neves
T�cnico em Processos de Infraestrutura
Optiglobe
Telefone: (011) 2162-4600
Celular: (011) 9232-2554
E-mail : [EMAIL PROTECTED]
Uma empresa do Grupo Votorantim
_____
From: carlamartinsab [mailto:[EMAIL PROTECTED]
Sent: ter�a-feira, 29 de junho de 2004 14:12
To: [EMAIL PROTECTED]
Subject: [itsm_br] Indicadores do ITIL/Cobit
Pessoal
algu�m conhece algum refer�ncia sobre indicadores e m�tricas para a
implanta��o de ITIL?
Obrigada,
Carla.
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