Friedrich, Al�m da j� recomendada leitura (http://www.pinkelephant.com/pink_site/Asset_Repository/folder/Files/Documents/ITIL_Process_Maturity_Self-Assessment.pdf ) pelo forum do ITSM, um outro artigo que faz um bom mapeamento de ITIL X CMM est� dipon�vel na �rea de upload de arquivos do nosso site - ITIL-CMM.pdf sds Patricia Aquino
FCN Consulting <[EMAIL PROTECTED]> wrote: Ol� os question�rios do Service Support e Service Delivery Self Assessment do ITSF s�o d�vidas em N�veis de 1 a 5 com divis�es entre 1 e 4 (1,5, 2,5, 3,5 e 4,5). Algu�m sabe que estes n�veis correspondem aos n�veis de maturidade do Capability Maturity Model (CMM). Se n�o, algu�m tem uma id�ia como definir os n�veis de maturidade dos processos ITIL. Abra�os Friedrich C. Niklaus FCN Consulting Ltda. Assessoria e Consultoria de Inform�tica Tel.: (11) 4039-1811 Cel.: (11) 8315-5918 Internet: HYPERLINK "http://www.fcnconsulting.com.br/"www.fcnconsulting.com.br E-Mail: HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.300 / Virus Database: 265.7.2 - Release Date: 21/1/2005 [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- --------------------------------- Yahoo! Groups Links To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ To unsubscribe from this group, send an email to: [EMAIL PROTECTED] Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service. --------------------------------- Do you Yahoo!? Yahoo! Search presents - Jib Jab's 'Second Term' [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
