Ol�, Gislaine. Estamos implementando ITIL em nosso novo service desk, no entanto, estamos focando mais na �rea operacional do framework, ou seja, Service Support. Vale lembrar que as duas faces do ITIL, service support e service delivery possuem rela��es, fazendo com que um processo dependa do outro. obs: Acesse o site HYPERLINK "http://www.itil.org"http://www.itil.org Sugiro que fa�a a implanta��o por etapas. Abs, Eduardo Pavan
-----Mensagem original----- De: gislaine_figueiredo [mailto:[EMAIL PROTECTED] Enviada em: segunda-feira, 14 de fevereiro de 2005 16:31 Para: [email protected] Assunto: [itsm_br] Conceito / Defini��o Ol� pessoal!!! Algu�m poderia me ajudar com o conceito / defini��o dos processos ITIL: Relationship Management, Aplication Management, Security Magment e Infrastructure Management? Outra pergunta: Estou num projeto de reestrutura��o do Help-Desk na minha companhia e queremos reestrutur�-lo baseando-se no ITIL. Neste caso devo aplicar o processo Service Support e Service Delivery? Ou somente Service Support? Ou ainda tb�m tenho que trabalhar com todos os processo do ITIL ciatados acima (Relationship Management, Aplication Management, Security Magment e Infrastructure Management)? Grata, Gislaine. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - HYPERLINK "http://www.ITdesigners.com.br"http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Sponsor ADVERTISEMENT HYPERLINK "http://us.ard.yahoo.com/SIG=129mgo8k1/M=298184.6018725.7038619.3001176/ D=groups/S=1705115386:HM/EXP=1108495925/A=2532114/R=2/SIG=12kt6aaes/*htt p://clk.atdmt.com/NFX/go/yhxxxnfx0020000014nfx/direct/01/&time=110840952 5481595" \n HYPERLINK "http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group s/S=:HM/A=2532114/rand=217532085" _____ Yahoo! Groups Links * To visit your group on the web, go to: HYPERLINK "http://groups.yahoo.com/group/itsm_br/"http://groups.yahoo.com/group/it sm_br/ * To unsubscribe from this group, send an email to: HYPERLINK "mailto:[EMAIL PROTECTED]"itsm_br- [EMAIL PROTECTED] * Your use of Yahoo! Groups is subject to the HYPERLINK "http://docs.yahoo.com/info/terms/"Yahoo! Terms of Service. -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.300 / Virus Database: 265.8.7 - Release Date: 10/02/05 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.300 / Virus Database: 266.5.1 - Release Date: 27/02/05 [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
