Ol� Eduardo,
Obrigada pela for�a.
Tb�m chegamos a conclus�o que devemos come�ar com o operacional
(Service Support). Ap�s a estrutura��o bem definida do Service
Support iremos focar no Service Delivery, apesar de ambos se
relacionarem.
Um abra�o,
Gislaine.
--- In [email protected], "Eduardo L. Pavan" <[EMAIL PROTECTED]>
wrote:
>
> Ol�, Gislaine.
>
> Estamos implementando ITIL em nosso novo service desk, no entanto,
> estamos focando mais na �rea operacional do framework, ou seja,
Service
> Support. Vale lembrar que as duas faces do ITIL, service support e
> service delivery possuem rela��es, fazendo com que um processo
dependa
> do outro.
>
> obs: Acesse o site
HYPERLINK "http://www.itil.org"http://www.itil.org
>
> Sugiro que fa�a a implanta��o por etapas.
>
> Abs,
>
> Eduardo Pavan
>
> -----Mensagem original-----
> De: gislaine_figueiredo [mailto:[EMAIL PROTECTED]
> Enviada em: segunda-feira, 14 de fevereiro de 2005 16:31
> Para: [email protected]
> Assunto: [itsm_br] Conceito / Defini��o
>
>
>
>
> Ol� pessoal!!!
>
> Algu�m poderia me ajudar com o conceito / defini��o dos processos
> ITIL: Relationship Management, Aplication Management, Security
> Magment e Infrastructure Management?
>
> Outra pergunta: Estou num projeto de reestrutura��o do Help-Desk
na
> minha companhia e queremos reestrutur�-lo baseando-se no ITIL.
Neste
> caso devo aplicar o processo Service Support e Service Delivery?
Ou
> somente Service Support? Ou ainda tb�m tenho que trabalhar com
todos
> os processo do ITIL ciatados acima (Relationship Management,
> Aplication Management, Security Magment e Infrastructure
Management)?
>
> Grata,
>
> Gislaine.
>
>
>
>
>
>
>
>
>
>
>
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