*Bom Dia!!!* ** *Alguém de vcs poderia me ajudar com a definição de Service Desk e Help Desk?* *Qual é a diferença entre estes termos, caso haja?* ** *Estou a procura de uma ferramenta de Help Desk ou Service Desk que comporte as melhores práticas do ITIL e tenho me deparado com fornecedores que usam o termo Help Desk e outros Service Desk.* ** *Isso me deixou confusa ...* ** *Gislaine Figueiredo.*
[Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Most low income households are not online. Help bridge the digital divide today! http://us.click.yahoo.com/cd_AJB/QnQLAA/TtwFAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT gbiasoto @ yahoo.com.br ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
