Prezado Marcelo, No site da ogc existem duas planilhas mostrando os modelos de maturidade.Elas se chama service Support e Delivery Assessment
Espero que ajude Ricardo Mansur Gestor Tecnologia Carreira desenvolvida na gestão das áreas de TI / Telecom. MBA em TI / Telecom e Negócios da Era Digital, mestrado em Finanças e Administração e Engenheiro Eletrônico. Ingles, Francês e Espanhol. [EMAIL PROTECTED] ----- Original Message ----- From: marcello.pereira To: [email protected] Sent: Thursday, December 01, 2005 10:49 PM Subject: [itsm_br] Maturidade de TI Olá Pessoal, Gostaria de saber se existe alguma ferramenta que possa medir a maturidade do TI? Quais serião as métricas? Abraços Marcello Pereira TARGET Consultoria Ltda. MAXIMO 5 Certified Consultant [EMAIL PROTECTED] Home Office: 55 11 6934-1512 Mobile: 55 11 8312-4215 [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT gbiasoto @ yahoo.com.br ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- ------------------------------------------------------------------------------ YAHOO! GROUPS LINKS a.. Visit your group "itsm_br" on the web. b.. To unsubscribe from this group, send an email to: [EMAIL PROTECTED] c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service. ------------------------------------------------------------------------------ [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Get Bzzzy! (real tools to help you find a job). Welcome to the Sweet Life. http://us.click.yahoo.com/KIlPFB/vlQLAA/TtwFAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT gbiasoto @ yahoo.com.br ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
