well I rebutted your argument with the same force that you made it - I
work for a company that does very well thanks on the support front.
Its freaking hard work though, so in general I think you are right-
but that doesn't mean its impossible. Revenue is certainly not a
multiple of bodies in my experience.

Yes oracle did terribly - it was purely spite (or panache?) from Larry
that drove it. Things are back to normal now, and everyone is
friends.

On Dec 19, 1:10 am, Joe Data <[email protected]> wrote:
> On Dec 17, 5:50 pm, Michael Neale <[email protected]> wrote:
>
> > > The first two aren't really safe - look at Red Hat Enterprise Linux,
> > > where you have a free, code-identical offering (CentOS) and somebody
> > > else offering support at half of Red Hat's price (Oracle).
>
> > Ask Oracle how the sales are doing on that front.
>
> Ok, Oracle apparently failed to gain much traction here - 
> seehttp://news.cnet.com/8301-13505_3-10108675-16.html.  However, when
> Springsource recently changed its maintenance policy to only publish
> binaries to the open source community for three months after a major
> release and to not tag the public CVS repository with the other,
> enterprise-customer-only releases, Rod Johnson cited Oracle Linux
> "cashing in in open source" as the specific example for not tagging
> (http://www.theserverside.com/news/thread.tss?
> thread_id=50727#269625).  They later changed that policy due to the PR
> backlash.  I think when you support a product whose roadmap somebody
> else drives then you're always at a disadvantage, but if you're big
> enough or just want to hurt the other guy, you may try nevertheless (I
> think Oracle was just pissed at Red Hat for whatever reason).
>
> > >  Apart from
> > > that, support doesn't seem to be a great way to make money for open-
> > > source companies, and it kinda sucks business-wise (revenue is a
> > > multiple of your bodies,
>
> > Not true  !
>
> You really convinced me here.  ;-)
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