If you can't handle custom fields like that in Jira, introduce an intermediate service that accepts the stack traces, handles hashing, etc. and the creates tickets as appropriate.
It's an old trick: Almost any problem can be solved by adding another level of indirection. Except perhaps too much indirection... On 19 August 2010 16:27, Fabrizio Giudici <[email protected]>wrote: > > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > On 8/19/10 13:18 , Steven Siebert wrote: > > > > > > On Thu, Aug 19, 2010 at 5:44 AM, Jan Goyvaerts > > <[email protected] <mailto:[email protected]>> wrote: > > > > Hi, > > > > Is there somebody in here who has practical experience in logging > > automatically Jira tickets based on stack traces ? We're monitoring > > the exceptions and mailing them. Better would be to log a ticket > > automatically on Jira and if its exception matches an exception of > > an existing ticket, it should mark the new ticket as a duplicate of > > the original. > > > > This way we're not spammed and we get an idea of how the various > > issues and how dire they are. > > > Never done, but sometimes wondered about that. What I've thought is: > > 1. Add a custom field to your JIRA (a string) > 2. Compute the md5 of the exception dump. > 3. Before filing a new issue, search for existing ones having the same > md5 (or open the issue, then search for existing one and mark as > duplicate). > > I'm not 99% sure but I think that the web services interface should > allow to do search by custom fields. > > - -- > Fabrizio Giudici - Java Architect, Project Manager > Tidalwave s.a.s. - "We make Java work. Everywhere." > java.net/blog/fabriziogiudici - www.tidalwave.it/people > [email protected] > -----BEGIN PGP SIGNATURE----- > Version: GnuPG/MacGPG2 v2.0.14 (Darwin) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ > > iEYEARECAAYFAkxtTVAACgkQeDweFqgUGxc1FACgm0OGGogSN8Fn4yTzl9xw7dk6 > m0wAnjc1OXvNhxvBrTLik6PH0KP/gQDe > =ebCW > -----END PGP SIGNATURE----- > > -- > You received this message because you are subscribed to the Google Groups > "The Java Posse" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]<javaposse%[email protected]> > . > For more options, visit this group at > http://groups.google.com/group/javaposse?hl=en. > > -- Kevin Wright mail/google talk: [email protected] wave: [email protected] skype: kev.lee.wright twitter: @thecoda -- You received this message because you are subscribed to the Google Groups "The Java Posse" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/javaposse?hl=en.
