David,

Okay, at last a positive suggestion for these Word-related crashes. I've 
checked my Word 2007 and all those checkmarks were active. I've unchecked 
all three and wait with baited breath for an improvement.

Appreciate your substantive inputs.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message ----- 
From: "David Whitehead" <[email protected]>
To: <[email protected]>
Sent: Monday, April 24, 2017 04:59
Subject: Re: [JAWS-Users] Continued Jaws Crashing


Hello Tom;
My wife was experiencing the freezing up issue in word,
I did the following whitch   seemed to help.

1, open MSWord,
2, alt+f=file, T=options,
3, now, use up arrow key and find general,
4, tab and make sure,
Show mini toolbar  on selection check box,
Is unchecked,
Also make sure the next 2 check boxes are unchecked.

Hope this helps.


Statistics are like a bikini. What they reveal is suggestive, but
what they conceal is vital.

-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Tom Behler
Sent: Sunday, April 23, 2017 6:34 PM
To: [email protected]
Subject: Re: [JAWS-Users] Continued Jaws Crashing

Adrian:

Well, I spoke too soon.

I just had the Jaws crash again, and your suggested command worked.

Thanks!

At least I can re-start things now if need be.

When the problem occurred, and I used the Jaws key Windows F4 command, I got
an error report dialog, and send that onto FS.

Tom Behler

-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Adrian Spratt
Sent: Sunday, April 23, 2017 1:06 PM
To: [email protected]
Subject: Re: [JAWS-Users] Continued Jaws Crashing

Tom, as a reminder, I find the most reliable way to get JAWS talking again
is to press JAWS key+Windows key+F4.

-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Tom Behler
Sent: Sunday, April 23, 2017 12:58 PM
To: 'Jaws users list'
Subject: [JAWS-Users] Continued Jaws Crashing

Hello, everyone.



It seems that I have narrowed the Jaws crashing issue on my current Windows
7 computer down to the following sequence of events.



Jaws seems to crash when I exit Microsoft Word while Outlook is also open.
Once this happens, Jaws will stop speaking, and I can't re-activate Jaws
either via the usual Alt Control J shortcut, or the Windows R command.



The only way I can re-start Jaws is to do a hard shut-down of the computer.



My sighted wife says Jaws looks like it is still up on the screen, but she
can't do anything to re-activate it either, short of manually shutting down
the computer.



Does anyone have a sequence of steps to get out of this issue?



Does anyone know if FS is aware of the problem??



I did not have this problem prior to  updateing to Jaws 18.



Dr.  Tom Behler from Michigan





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