hi Melissa, Webroot causes lots of problems with assistive technology. their are various people who have posted about it making something wrong with System Access, on the users forum for that product, and it doesn't surprize me that Webroot effects JAWS authorization. everybody who replyed to posts on the subject, say to get rid of it and switch to another antivirus selution. Viber also has problems with assistive technology. I would recommend Windows Defender over Webroot. Thanks, Daniel
On 4/24/17, Melissa Hambleton <nightfur...@verizon.net> wrote: > Just today after a message from Webroot came up for me to get rid of a > threat, JAWS would say it needed to be authorized. > > > > Now I have gone through the steps several times and more with what I am > about to write plus if I would update the authorization JAWS would not > allow > me to move around the screen but only remain on the Desktop each and every > time and would not allow me to read the dialog screens so I had to have > sighted help. > > > > No matter how many times clicking on OK and updating authorization, either > it would not go through and if it did, the same authorization screen would > come up. Some times it would say the authorization would fail and other > times it would go through just fine. I used the internet option and my > authorization code was in each time so that wasn't the problem. > > > > I turned off the computer and I also tried resetting it many times but the > same messages would come up. If I uninstalled JAWS 18 and reset the > computer > and used a different version the same message would come up. > > > > The only thing I can do that seems to work is not turn JAWS off and not > turn > the computer off and not reset the computer. I can turn JAWS 18 off and > then > turn an earlier version on of JAWS on but I can't turn JAWS 18 off and then > reset the computer to use an earlier version or even have JAWS 18 > uninstalled and then reset the computer to use an earlier version. > > > > I'd like to have this resolved as soon as I can. I'd like to turn off the > computer when not in use but if I do that even if JAWS 18 is uninstalled > the > same message will come up like I have said. I'm not sure why I can turn off > version 18 and then go to an earlier version and then things will be fine. > > > > Any suggestions? I will call and get help if need be but I'd like to see if > others had similar problems. > > > > Thank you, > > Melissa > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
