Thank you for the information. I did contact FS about my problem. They did say that they had multiple people call in about the Webroot problem just like me and they explained it wasn't just a problem for JAWS users, but lots of people who ran Webroot.
It was the update to the Webroot software and whether you removed the threat or quaranteened the threat, there were problems all around and people from Webroot are still trying to figure out a solution. For anyone having the same problem and if they use Webroot, FS told me to delete Webroot and either use Windows Defender or Vipre but Windows Defender was more highly recommended. FS told me that some people look down on Windows Defender because it is free to use but the person I spoke to had used both Windows Defender and Vipre and what Vipre didn't catch, Windows Defender did. Also, I have been using the Home version of JAWS and it would keep coming up professional version. FS said it was because of the Webroot update. I have three versions of JAWS on my PC-16, 17, and 18. I was told by FS that since I was able to use version 16 well and it stayed as the home version that Webroot was effecting version 17 and 18. I did have need of sighted help because JAWS would not work properly with version 18 so they couldn't use Tandum because of that or they would have. The sighted help was that FS put out an update because of the Webroot problem. I had my husband go to the FS website and go to downloads and then install the update and run it. We restarted the PC and all is well now. I was unable to go to JAWS 18 and go to the help menu and then go to check for updates. It did say that I had the latest update but when we went to the about section in JAWS 18, it was not the latest version FS put out so that is why my husband had to go to the FS website and download the latest version. My husband could use my PC just fine and he had to be using JAWS 18 to download the update. Even if JAWS 16 was working fine for me, I had to use version 18 so that is why I needed sighted help but it was impossible to move around with version 18 when trying to use JAWS. Melissa -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Andrew James Bontrager Sent: Tuesday, April 25, 2017 4:18 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS keeps wanting me to authorize it You could also try the less slick manual license code option. where you go to fs-activate.com and give it your authorization number, thence to your locking code, and then the site will give you a license code. With that, you can authorize your software without going online. ------- If something sounds too good to be true, just remember, it might be. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
