There is some information on Google about Windows update and troubleshooting. I Can't remember now but there is a folder that you can locate in the Windows directory that the updates go in to. Sometimes you can delete this, I would need to look it up again but I think it is inside the software distribution folder.
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: 27 February 2018 19:51 To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. The first time Windows update failed to install, I had to hire someone who knew what he was doing to manually install the update. I'd first contacted MS Accessibility. After an hour, they gave up and escalated. However, I didn't get any follow-up until this past Sunday, more than a month later. By then, the initial failure had been resolved. However, it's just happened again. I haven't decided what to do. In the past, MS Accessibility was going to solve another problem by reinstalling windows, which seemed to me much to dramatic. In that case, too, I turned instead to an expert who made the fix without trauma to my system, although some to my bank account. I wish I had more confidence in MS Accessibility. For certain relatively minor things, I'm guessing they're fine, but for anything complex, you really need to monitor what they're up to. In addition, letting a month elapse before acting on an escalated matter, especially when security is involved, was unconscionable. The short answer is that I have no idea how to solve this recurring Windows update failure by myself. If someone on this list does, we'd owe them a free subscription!! -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike Mote Sent: Tuesday, February 27, 2018 1:30 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Me too! How have you resolved this issue? -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Tuesday, February 27, 2018 1:10 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. I don't know if it's related, but I'm now routinely having trouble installing Windows updates on my Win7 machine. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike Mote Sent: Tuesday, February 27, 2018 1:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. I did call them, and we have no resolution just yet. They are saying the issue is due to Windows updates not being installed. I'm investigating this now, but wanted to reach out to the list to see if anyone had other ideas. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Tuesday, February 27, 2018 12:54 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Mike, I take it you mean you're trying to install this JAWS file. If you're able to call VFO tech support, I'm guessing it would be your best bet. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike Mote Sent: Tuesday, February 27, 2018 12:03 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Good afternoon all! I am writing because I am encountering an odd issue when trying to load JAWS 18 onto a Windows 7 operating system. When I click on the J18.0.4534 executeable, it begins the process. At the 46 percent mark, an error message appears saying the following JAWS Set-up package error, The JAWS set-up package could not install the required component RunTimeJAWS. The process will now exit. I'm looking for help with this issue. Any ideas would be helpful. Many thanks! Mike Mote Manager of Accessibility and Workforce Development, Human Resources IFB Solutions Our Vision is Working - see more at <http://www.ifbsolutions.org/> www.ifbsolutions.org Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org Work Phone (336) 245-5650 Mobile Phone (336) 793-6006 Shipping: 7730 North Point Dr Winston-Salem, NC 27106 *Large font facilitates reading for people with low vision For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ ******************************************************************************************************************** This message may contain confidential information. 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