Aloha Chuck, I recently had this exact problem when trying to install another program. Here's what I did to make it work.
It's my understanding that there could be two possible things that could be causing the installer to stop: 1. A fragment of a previous attempt to install JAWS could be interfering with subsequent attempts to install JAWS. In effect, you can't go forwards and can't go backwards. First I checked to see how many instances of JAWS 9.0 were showing in Add/Remove Programs. If you only see it there once, the first thing I tried was to restart my computer, then download and run the installer for JAWS again. If that does not clear the issue, the next step is to try to download and run the Installer Cleanup Tool from Microsoft. Follow this link for the tool and the instructions for installing and using it: http://support.microsoft.com/kb/290301 When you run the tool, check if JAWS 9.0 is listed among the installers. If it is, remove it and try running the JAWS installer again. If it is NOT listed or that doesn't work, see below. 2. If removing JAWS 9.0 does not resolve the problem or if JAWS 9.0 is not listed, then the issue is caused by something on your computer or in Windows that is interfering with your ability to run programs that use the microsoft installer. and you will need to get that fixed before you will be able to install JAWS again. It's very important that you don't remove the version of JAWS that you are trying to fix completely from your system because you probably won't be able to install it again until the problem is solved. I hope this makes sense. At 01:16 PM 7/11/2008, you wrote: >Hello list, I am attempting to run a repair of JAWS 9. I begin the >process by executing "J9.0.2152_ILM.exe" file which I have >downloaded from the web site. I am presented with the setup package >dialog in which I can choose "Next" or "cancel". I choose next and >am told "Please wait while your system is configured for JAWS". I >here the clicks as the package is extracted and then the Windows >Installer program window comes up and I receive the following >message: "Another version of this product is already installed. >Installation of this version cannot continue.. I am presented with >an "OK" button and when I hit enter on this the dialog goes away and >I am back at the desktop. At no time am I presented with the >installation option to "repair" jaws. Any ideas on how to resolve this? >Visit the JAWS Users List home page at: >http://www.jaws-users.com >Visit the Blind Computing home page at: >http://www.blind-computing.com >Address for the list archives: >http://www.mail-archive.com/[email protected] >To post to this group, send email to >[email protected] >To unsubscribe from this group, send an email to >[EMAIL PROTECTED] >For help from Mailman with your account Put the word help in the >subject or body of a blank message to: >[EMAIL PROTECTED] >Use the following form in order to contact the management team >http://www.jaws-users.com/managers.php >If you wish to join the Blind Computing list send a blank email to >the following address: >[EMAIL PROTECTED] > Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
