Hello Brian, I am not sure that this is my problem in the first place. I do have my original software disk and I did insert it inot the drive when prompted while trying to do a repair.
I performed a system restore last night and this brought Word back. I now realize that it's not any error on Word but on Jaws 9 when I open Word however many times this is during the day, Jaws will say the appropriate number of times of opening. So last night I had to do 3 reports, for each time I pressed control N while in Word, Jaws would say, document 1 or 2 or 3. When I was first hearing this, I thought it was a Word issue, but I realize now it's Jaws 9. Word performed as it always has and for that I am relieved to say the least. I am still not convinced that the windows SP3 doesn't come to play in some of this problem. I will however keep your email as I've been proven wrong many times and might end up eating these words... Thanks, Patricia ----- Original Message ----- From: "Brian Lee" <[EMAIL PROTECTED]> To: <jaws-users-list@jaws-users.com> Sent: Monday, September 22, 2008 8:24 PM Subject: Re: [JAWS-Users] SP3 & Word > Hi Patricia, > > For some reason on some computers with Word 2000 and JAWS 9, Winword.exe > is > running as a process. You need to end the process for Winword.exe in the > Task Manager and then try to delete the normal.dot file. > > If using XP then press Alt-CTRL-delete. On some computers the keystroke > will open up the Task Manager directly, on others it will bring up a > dialog > box in which you can use tab key to move to the task manager button and > press spacebar or enter key. If you are using Vista then bring up the > task > manager with CTRL-Shift-Escape. When the task manager opens move to the > processes page using CTRL-tab or by pressing tab key until you get to the > page tabs and then right or left arrow key to move to the processes page. > In the processes page use tab key until you get to a list of running > processes. Use up and down arrow keys in the list until you find > Winword.EXE and then use tab key to move to the "end process" button and > press the spacebar. Check the list for any occurrence of Winword.EXE and > end the process. Close task manager using Alt-f4. Try to delete the > normal.dot file after stopping the process. > > You might be having a problem that won't be resolved by doing the above > but > it is worth a try. The message you were getting about the program not > being > able to read memory could indicate other corrupted or missing files. If > you > haven't done a "detect and repair" then I suggest you try it. Do you have > the original Office 2000 CD? I know that Word 2000 had some service packs > released so if Microsoft is still supporting Word 2000 you might check to > see if you have the latest service pack for that version of the program. > > Take care. I wish you the best! > > Brian Lee > [EMAIL PROTECTED] > ----- Original Message ----- > From: "Patricia Dunbar" <[EMAIL PROTECTED]> > To: <jaws-users-list@jaws-users.com> > Sent: Monday, September 22, 2008 10:30 AM > Subject: Re: [JAWS-Users] SP3 & Word > > >> Thanks. I deleted it from one location and found it in another, but when >> I >> tried to delete it again, I get a message stating it cannot be deleted >> because another person or application is using it... >> I have no idea what other application could be using it since I'm the >> only >> user for this computer. >> ----- Original Message ----- >> From: "Dale Leavens" <[EMAIL PROTECTED]> >> To: <jaws-users-list@jaws-users.com> >> Sent: Sunday, September 21, 2008 8:40 PM >> Subject: Re: [JAWS-Users] SP3 & Word >> >> >>> Do you have the search set up to show system files and hidden files? >>> >>> Anyway, since you know where it is and can go to it just do so and >>> delete >>> it >>> there as well as the $normal.dot and your oldnormal.dot as well, none >>> are >>> any use to you and Word will create a new template. >>> >>> >>> ----- Original Message ----- >>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>> To: <jaws-users-list@jaws-users.com> >>> Sent: Sunday, September 21, 2008 7:56 PM >>> Subject: Re: [JAWS-Users] SP3 & Word >>> >>> >>>> Well this is interesting, because when someone sent me an email >>>> regarding >>>> word not working, and one of the solutions was to rename the normal.dot >>>> to >>>> oldnormal.dot. >>>> However, when I try to do a search for it, it comes back empty no files >>>> found. I of course followed the instructions mentioned in the email to >>>> the >>>> letter, but no matches are ever found for normal.dot. >>>> I know where it is as I found 2 occurrances of it in a folder on the >>>> computer's C drive. One is the Normal.dot and the other is, >>>> $normal.dot. >>>> >>>> Sould I do a new search with the $ sign first, or go directly to where >>>> the >>>> normal.dot is and delete it from there? >>>> I used the windows key, and then went to the search submenu and typed >>>> in, >>>> normal.dot and tab to search all files/folders, looked in the Cdrive >>>> this >>>> is >>>> the method I did to perform this search. >>>> >>>> Patricia >>>> >>>> ----- Original Message ----- >>>> From: "Flor Lynch" <[EMAIL PROTECTED]> >>>> To: <jaws-users-list@jaws-users.com> >>>> Sent: Saturday, September 20, 2008 7:18 PM >>>> Subject: Re: [JAWS-Users] SP3 & Word >>>> >>>> >>>>> With Word closed: Do a Windows find, or, do a Windows Explorer trawl, >>>>> for >>>>> normal.dot and delete it. >>>>> >>>>> ----- Original Message ----- >>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>> To: <jaws-users-list@jaws-users.com> >>>>> Sent: Saturday, September 20, 2008 10:51 PM >>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>> >>>>> >>>>> well it worked yesterday and not today it is gone.. >>>>> ----- Original Message ----- >>>>>>From: "Flor Lynch" <[EMAIL PROTECTED]> >>>>> To: <jaws-users-list@jaws-users.com> >>>>> Sent: Friday, September 19, 2008 9:19 PM >>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>> >>>>> >>>>>> yes, there was [or has been, a problem between some of the later >>>>>> versions >>>>>> of >>>>>> JAWS that >>>>>> existed for the normal.dot template in versions of word up through >>>>>> 2000. >>>>>> >>>>>> ----- Original Message ----- >>>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>>> To: <jaws-users-list@jaws-users.com> >>>>>> Sent: Friday, September 19, 2008 10:15 PM >>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>> >>>>>> >>>>>> I'm using Office 2000 SR Professional, maybe it's slightly different >>>>>> for >>>>>> 2002? >>>>>> >>>>>> ----- Original Message ----- >>>>>>>From: "Flor Lynch" <[EMAIL PROTECTED]> >>>>>> To: <jaws-users-list@jaws-users.com> >>>>>> Sent: Friday, September 19, 2008 1:31 PM >>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>> >>>>>> >>>>>>> In my Word 2002, no AVG, I opted to delete the recovered files. I >>>>>>> was >>>>>>> able >>>>>>> to tab to then enter on the remove button, or whatever it was. So >>>>>>> far, >>>>>>> so >>>>>>> good. >>>>>>> >>>>>>> ----- Original Message ----- >>>>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>>>> To: <jaws-users-list@jaws-users.com> >>>>>>> Sent: Friday, September 19, 2008 12:17 AM >>>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>>> >>>>>>> >>>>>>> Did you have AVG installed? Based on someone's reply earlier it was >>>>>>> thought >>>>>>> that AVG comes into play in this mystery of the recovered word I >>>>>>> keep >>>>>>> hearing.. >>>>>>> ----- Original Message ----- >>>>>>>>From: "Linda Parent" <[EMAIL PROTECTED]> >>>>>>> To: <jaws-users-list@jaws-users.com> >>>>>>> Sent: Thursday, September 18, 2008 4:38 PM >>>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>>> >>>>>>> >>>>>>>> Hi, >>>>>>>> >>>>>>>> When I got that message, I chose to view the files but I had to >>>>>>>> route >>>>>>>> pc >>>>>>>> cursor to jaws to read them. Then there is a delete all thing. >>>>>>>> >>>>>>>> Linda Parent >>>>>>>> >>>>>>>> -----Original Message----- >>>>>>>> From: [EMAIL PROTECTED] >>>>>>>> [mailto:[EMAIL PROTECTED] On Behalf Of Flor >>>>>>>> Lynch >>>>>>>> Sent: Wednesday, September 17, 2008 6:14 PM >>>>>>>> To: jaws-users-list@jaws-users.com >>>>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>>>> >>>>>>>> I'm using Word 2002 (JAWS9). What you may be getting is a >>>>>>>> dialogue, >>>>>>>> asking >>>>>>>> you do you want to view or remove the recovered documents the next >>>>>>>> time >>>>>>>> you >>>>>>>> open Microsoft word, ok/cancel? I tabbed to ok, hit enter, and the >>>>>>>> documents were apparently deleted. next time I opened word, I got >>>>>>>> a >>>>>>>> 'clean >>>>>>>> bill of health' - no prompt about them the next time I closed it. >>>>>>>> >>>>>>>> ----- Original Message ----- >>>>>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>>>>> To: "web jaws" <JAWS-Users-List@jaws-users.com> >>>>>>>> Sent: Wednesday, September 17, 2008 8:17 PM >>>>>>>> Subject: [JAWS-Users] SP3 & Word >>>>>>>> >>>>>>>> >>>>>>>> I am wondering if SP3 would have any affect on Office Word 2000? >>>>>>>> >>>>>>>> I'm still experiencing some problems with Word everytime I open the >>>>>>>> program >>>>>>>> I hear, Recovered document. >>>>>>>> >>>>>>>> If I should have been working in Word when I go to shut down my >>>>>>>> computer, >>>>>>>> I >>>>>>>> always get that can't shut down due to the application is waiting >>>>>>>> for >>>>>>>> a >>>>>>>> response from you and this is always in Word. >>>>>>>> >>>>>>>> Naturally I had already saved whatever it was I was working on, but >>>>>>>> this >>>>>>>> problem will still be there and it's as if I hadn't closed out Word >>>>>>>> previously... >>>>>>>> >>>>>>>> I hadn't thought of the possibilities of the install of the SP3 >>>>>>>> maybe >>>>>>>> being >>>>>>>> a factor for this problem? >>>>>>>> >>>>>>>> Anyone have any ideas? >>>>>>>> >>>>>>>> >>>>>>>> Patricia >>>>>>>> >>>>>>>> >>>>>>>> Visit the JAWS Users List home page at: >>>>>>>> http://www.jaws-users.com >>>>>>>> Visit the Blind Computing home page at: >>>>>>>> http://www.blind-computing.com >>>>>>>> Address for the list archives: >>>>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>>>> To post to this group, send email to >>>>>>>> jaws-users-list@jaws-users.com >>>>>>>> To unsubscribe from this group, send an email to >>>>>>>> [EMAIL PROTECTED] >>>>>>>> For help from Mailman with your account Put the word help in the >>>>>>>> subject >>>>>>>> or >>>>>>>> body of a blank message to: >>>>>>>> [EMAIL PROTECTED] >>>>>>>> Use the following address in order to contact the management team >>>>>>>> [EMAIL PROTECTED] >>>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>>> the >>>>>>>> following address: >>>>>>>> [EMAIL PROTECTED] >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Visit the JAWS Users List home page at: >>>>>>>> http://www.jaws-users.com >>>>>>>> Visit the Blind Computing home page at: >>>>>>>> http://www.blind-computing.com >>>>>>>> Address for the list archives: >>>>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>>>> To post to this group, send email to >>>>>>>> jaws-users-list@jaws-users.com >>>>>>>> To unsubscribe from this group, send an email to >>>>>>>> [EMAIL PROTECTED] >>>>>>>> For help from Mailman with your account Put the word help in the >>>>>>>> subject >>>>>>>> or >>>>>>>> body of a blank message to: >>>>>>>> [EMAIL PROTECTED] >>>>>>>> Use the following address in order to contact the management team >>>>>>>> [EMAIL PROTECTED] >>>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>>> the >>>>>>>> following address: >>>>>>>> [EMAIL PROTECTED] >>>>>>>> >>>>>>>> No virus found in this incoming message. >>>>>>>> Checked by AVG - http://www.avg.com >>>>>>>> Version: 8.0.169 / Virus Database: 270.6.21/1676 - Release Date: >>>>>>>> 9/17/2008 >>>>>>>> 9:33 AM >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Visit the JAWS Users List home page at: >>>>>>>> http://www.jaws-users.com >>>>>>>> Visit the Blind Computing home page at: >>>>>>>> http://www.blind-computing.com >>>>>>>> Address for the list archives: >>>>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>>>> To post to this group, send email to >>>>>>>> jaws-users-list@jaws-users.com >>>>>>>> To unsubscribe from this group, send an email to >>>>>>>> [EMAIL PROTECTED] >>>>>>>> For help from Mailman with your account Put the word help in the >>>>>>>> subject >>>>>>>> or body of a blank message to: >>>>>>>> [EMAIL PROTECTED] >>>>>>>> Use the following address in order to contact the management team >>>>>>>> [EMAIL PROTECTED] >>>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>>> the >>>>>>>> following address: >>>>>>>> [EMAIL PROTECTED] >>>>>>>> >>>>>>> >>>>>>> >>>>>>> Visit the JAWS Users List home page at: >>>>>>> http://www.jaws-users.com >>>>>>> Visit the Blind Computing home page at: >>>>>>> http://www.blind-computing.com >>>>>>> Address for the list archives: >>>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>>> To post to this group, send email to >>>>>>> jaws-users-list@jaws-users.com >>>>>>> To unsubscribe from this group, send an email to >>>>>>> [EMAIL PROTECTED] >>>>>>> For help from Mailman with your account Put the word help in the >>>>>>> subject >>>>>>> or >>>>>>> body of a blank message to: >>>>>>> [EMAIL PROTECTED] >>>>>>> Use the following address in order to contact the management team >>>>>>> [EMAIL PROTECTED] >>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>> the >>>>>>> following address: >>>>>>> [EMAIL PROTECTED] >>>>>>> >>>>>>> >>>>>>> >>>>>>> Visit the JAWS Users List home page at: >>>>>>> http://www.jaws-users.com >>>>>>> Visit the Blind Computing home page at: >>>>>>> http://www.blind-computing.com >>>>>>> Address for the list archives: >>>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>>> To post to this group, send email to >>>>>>> jaws-users-list@jaws-users.com >>>>>>> To unsubscribe from this group, send an email to >>>>>>> [EMAIL PROTECTED] >>>>>>> For help from Mailman with your account Put the word help in the >>>>>>> subject >>>>>>> or body of a blank message to: >>>>>>> [EMAIL PROTECTED] >>>>>>> Use the following address in order to contact the management team >>>>>>> [EMAIL PROTECTED] >>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>> the >>>>>>> following address: >>>>>>> [EMAIL PROTECTED] >>>>>>> >>>>>> >>>>>> >>>>>> Visit the JAWS Users List home page at: >>>>>> http://www.jaws-users.com >>>>>> Visit the Blind Computing home page at: >>>>>> http://www.blind-computing.com >>>>>> Address for the list archives: >>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>> To post to this group, send email to >>>>>> jaws-users-list@jaws-users.com >>>>>> To unsubscribe from this group, send an email to >>>>>> [EMAIL PROTECTED] >>>>>> For help from Mailman with your account Put the word help in the >>>>>> subject >>>>>> or >>>>>> body of a blank message to: >>>>>> [EMAIL PROTECTED] >>>>>> Use the following address in order to contact the management team >>>>>> [EMAIL PROTECTED] >>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>> the >>>>>> following address: >>>>>> [EMAIL PROTECTED] >>>>>> >>>>>> >>>>>> >>>>>> Visit the JAWS Users List home page at: >>>>>> http://www.jaws-users.com >>>>>> Visit the Blind Computing home page at: >>>>>> http://www.blind-computing.com >>>>>> Address for the list archives: >>>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>>> To post to this group, send email to >>>>>> jaws-users-list@jaws-users.com >>>>>> To unsubscribe from this group, send an email to >>>>>> [EMAIL PROTECTED] >>>>>> For help from Mailman with your account Put the word help in the >>>>>> subject >>>>>> or body of a blank message to: >>>>>> [EMAIL PROTECTED] >>>>>> Use the following address in order to contact the management team >>>>>> [EMAIL PROTECTED] >>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>> the >>>>>> following address: >>>>>> [EMAIL PROTECTED] >>>>>> >>>>> >>>>> >>>>> Visit the JAWS Users List home page at: >>>>> http://www.jaws-users.com >>>>> Visit the Blind Computing home page at: >>>>> http://www.blind-computing.com >>>>> Address for the list archives: >>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>> To post to this group, send email to >>>>> jaws-users-list@jaws-users.com >>>>> To unsubscribe from this group, send an email to >>>>> [EMAIL PROTECTED] >>>>> For help from Mailman with your account Put the word help in the >>>>> subject >>>>> or >>>>> body of a blank message to: >>>>> [EMAIL PROTECTED] >>>>> Use the following address in order to contact the management team >>>>> [EMAIL PROTECTED] >>>>> If you wish to join the Blind Computing list send a blank email to the >>>>> following address: >>>>> [EMAIL PROTECTED] >>>>> >>>>> >>>>> >>>>> Visit the JAWS Users List home page at: >>>>> http://www.jaws-users.com >>>>> Visit the Blind Computing home page at: >>>>> http://www.blind-computing.com >>>>> Address for the list archives: >>>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>>> To post to this group, send email to >>>>> jaws-users-list@jaws-users.com >>>>> To unsubscribe from this group, send an email to >>>>> [EMAIL PROTECTED] >>>>> For help from Mailman with your account Put the word help in the >>>>> subject >>>>> or body of a blank message to: >>>>> [EMAIL PROTECTED] >>>>> Use the following address in order to contact the management team >>>>> [EMAIL PROTECTED] >>>>> If you wish to join the Blind Computing list send a blank email to the >>>>> following address: >>>>> [EMAIL PROTECTED] >>>>> >>>> >>>> >>>> Visit the JAWS Users List home page at: >>>> http://www.jaws-users.com >>>> Visit the Blind Computing home page at: >>>> http://www.blind-computing.com >>>> Address for the list archives: >>>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>>> To post to this group, send email to >>>> jaws-users-list@jaws-users.com >>>> To unsubscribe from this group, send an email to >>>> [EMAIL PROTECTED] >>>> For help from Mailman with your account Put the word help in the >>>> subject >>>> or body of a blank message to: >>>> [EMAIL PROTECTED] >>>> Use the following address in order to contact the management team >>>> [EMAIL PROTECTED] >>>> If you wish to join the Blind Computing list send a blank email to the >>>> following address: >>>> [EMAIL PROTECTED] >>>> >>>> >>>> >>> >>> >>> Visit the JAWS Users List home page at: >>> http://www.jaws-users.com >>> Visit the Blind Computing home page at: >>> http://www.blind-computing.com >>> Address for the list archives: >>> http://www.mail-archive.com/jaws-users-list@jaws-users.com >>> To post to this group, send email to >>> jaws-users-list@jaws-users.com >>> To unsubscribe from this group, send an email to >>> [EMAIL PROTECTED] >>> For help from Mailman with your account Put the word help in the subject >>> or body of a blank message to: >>> [EMAIL PROTECTED] >>> Use the following address in order to contact the management team >>> [EMAIL PROTECTED] >>> If you wish to join the Blind Computing list send a blank email to the >>> following address: >>> [EMAIL PROTECTED] >>> >> >> >> Visit the JAWS Users List home page at: >> http://www.jaws-users.com >> Visit the Blind Computing home page at: >> http://www.blind-computing.com >> Address for the list archives: >> http://www.mail-archive.com/jaws-users-list@jaws-users.com >> To post to this group, send email to >> jaws-users-list@jaws-users.com >> To unsubscribe from this group, send an email to >> [EMAIL PROTECTED] >> For help from Mailman with your account Put the word help in the subject >> or body of a blank message to: >> [EMAIL PROTECTED] >> Use the following address in order to contact the management team >> [EMAIL PROTECTED] >> If you wish to join the Blind Computing list send a blank email to the >> following address: >> [EMAIL PROTECTED] >> > > > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Visit the Blind Computing home page at: > http://www.blind-computing.com > Address for the list archives: > http://www.mail-archive.com/jaws-users-list@jaws-users.com > To post to this group, send email to > jaws-users-list@jaws-users.com > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following address in order to contact the management team > [EMAIL PROTECTED] > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] > Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following address in order to contact the management team [EMAIL PROTECTED] If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
