Hi Patricia, For some reason on some computers with Word 2000 and JAWS 9, Winword.exe is running as a process. You need to end the process for Winword.exe in the Task Manager and then try to delete the normal.dot file.
If using XP then press Alt-CTRL-delete. On some computers the keystroke will open up the Task Manager directly, on others it will bring up a dialog box in which you can use tab key to move to the task manager button and press spacebar or enter key. If you are using Vista then bring up the task manager with CTRL-Shift-Escape. When the task manager opens move to the processes page using CTRL-tab or by pressing tab key until you get to the page tabs and then right or left arrow key to move to the processes page. In the processes page use tab key until you get to a list of running processes. Use up and down arrow keys in the list until you find Winword.EXE and then use tab key to move to the "end process" button and press the spacebar. Check the list for any occurrence of Winword.EXE and end the process. Close task manager using Alt-f4. Try to delete the normal.dot file after stopping the process. You might be having a problem that won't be resolved by doing the above but it is worth a try. The message you were getting about the program not being able to read memory could indicate other corrupted or missing files. If you haven't done a "detect and repair" then I suggest you try it. Do you have the original Office 2000 CD? I know that Word 2000 had some service packs released so if Microsoft is still supporting Word 2000 you might check to see if you have the latest service pack for that version of the program. Take care. I wish you the best! Brian Lee [EMAIL PROTECTED] ----- Original Message ----- From: "Patricia Dunbar" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Monday, September 22, 2008 10:30 AM Subject: Re: [JAWS-Users] SP3 & Word > Thanks. I deleted it from one location and found it in another, but when I > tried to delete it again, I get a message stating it cannot be deleted > because another person or application is using it... > I have no idea what other application could be using it since I'm the > only > user for this computer. > ----- Original Message ----- > From: "Dale Leavens" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Sunday, September 21, 2008 8:40 PM > Subject: Re: [JAWS-Users] SP3 & Word > > >> Do you have the search set up to show system files and hidden files? >> >> Anyway, since you know where it is and can go to it just do so and delete >> it >> there as well as the $normal.dot and your oldnormal.dot as well, none are >> any use to you and Word will create a new template. >> >> >> ----- Original Message ----- >> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >> To: <[email protected]> >> Sent: Sunday, September 21, 2008 7:56 PM >> Subject: Re: [JAWS-Users] SP3 & Word >> >> >>> Well this is interesting, because when someone sent me an email >>> regarding >>> word not working, and one of the solutions was to rename the normal.dot >>> to >>> oldnormal.dot. >>> However, when I try to do a search for it, it comes back empty no files >>> found. I of course followed the instructions mentioned in the email to >>> the >>> letter, but no matches are ever found for normal.dot. >>> I know where it is as I found 2 occurrances of it in a folder on the >>> computer's C drive. One is the Normal.dot and the other is, $normal.dot. >>> >>> Sould I do a new search with the $ sign first, or go directly to where >>> the >>> normal.dot is and delete it from there? >>> I used the windows key, and then went to the search submenu and typed >>> in, >>> normal.dot and tab to search all files/folders, looked in the Cdrive >>> this >>> is >>> the method I did to perform this search. >>> >>> Patricia >>> >>> ----- Original Message ----- >>> From: "Flor Lynch" <[EMAIL PROTECTED]> >>> To: <[email protected]> >>> Sent: Saturday, September 20, 2008 7:18 PM >>> Subject: Re: [JAWS-Users] SP3 & Word >>> >>> >>>> With Word closed: Do a Windows find, or, do a Windows Explorer trawl, >>>> for >>>> normal.dot and delete it. >>>> >>>> ----- Original Message ----- >>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>> To: <[email protected]> >>>> Sent: Saturday, September 20, 2008 10:51 PM >>>> Subject: Re: [JAWS-Users] SP3 & Word >>>> >>>> >>>> well it worked yesterday and not today it is gone.. >>>> ----- Original Message ----- >>>>>From: "Flor Lynch" <[EMAIL PROTECTED]> >>>> To: <[email protected]> >>>> Sent: Friday, September 19, 2008 9:19 PM >>>> Subject: Re: [JAWS-Users] SP3 & Word >>>> >>>> >>>>> yes, there was [or has been, a problem between some of the later >>>>> versions >>>>> of >>>>> JAWS that >>>>> existed for the normal.dot template in versions of word up through >>>>> 2000. >>>>> >>>>> ----- Original Message ----- >>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>> To: <[email protected]> >>>>> Sent: Friday, September 19, 2008 10:15 PM >>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>> >>>>> >>>>> I'm using Office 2000 SR Professional, maybe it's slightly different >>>>> for >>>>> 2002? >>>>> >>>>> ----- Original Message ----- >>>>>>From: "Flor Lynch" <[EMAIL PROTECTED]> >>>>> To: <[email protected]> >>>>> Sent: Friday, September 19, 2008 1:31 PM >>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>> >>>>> >>>>>> In my Word 2002, no AVG, I opted to delete the recovered files. I >>>>>> was >>>>>> able >>>>>> to tab to then enter on the remove button, or whatever it was. So >>>>>> far, >>>>>> so >>>>>> good. >>>>>> >>>>>> ----- Original Message ----- >>>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>>> To: <[email protected]> >>>>>> Sent: Friday, September 19, 2008 12:17 AM >>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>> >>>>>> >>>>>> Did you have AVG installed? Based on someone's reply earlier it was >>>>>> thought >>>>>> that AVG comes into play in this mystery of the recovered word I keep >>>>>> hearing.. >>>>>> ----- Original Message ----- >>>>>>>From: "Linda Parent" <[EMAIL PROTECTED]> >>>>>> To: <[email protected]> >>>>>> Sent: Thursday, September 18, 2008 4:38 PM >>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>> >>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> When I got that message, I chose to view the files but I had to >>>>>>> route >>>>>>> pc >>>>>>> cursor to jaws to read them. Then there is a delete all thing. >>>>>>> >>>>>>> Linda Parent >>>>>>> >>>>>>> -----Original Message----- >>>>>>> From: [EMAIL PROTECTED] >>>>>>> [mailto:[EMAIL PROTECTED] On Behalf Of Flor >>>>>>> Lynch >>>>>>> Sent: Wednesday, September 17, 2008 6:14 PM >>>>>>> To: [email protected] >>>>>>> Subject: Re: [JAWS-Users] SP3 & Word >>>>>>> >>>>>>> I'm using Word 2002 (JAWS9). What you may be getting is a dialogue, >>>>>>> asking >>>>>>> you do you want to view or remove the recovered documents the next >>>>>>> time >>>>>>> you >>>>>>> open Microsoft word, ok/cancel? I tabbed to ok, hit enter, and the >>>>>>> documents were apparently deleted. next time I opened word, I got a >>>>>>> 'clean >>>>>>> bill of health' - no prompt about them the next time I closed it. >>>>>>> >>>>>>> ----- Original Message ----- >>>>>>> From: "Patricia Dunbar" <[EMAIL PROTECTED]> >>>>>>> To: "web jaws" <[email protected]> >>>>>>> Sent: Wednesday, September 17, 2008 8:17 PM >>>>>>> Subject: [JAWS-Users] SP3 & Word >>>>>>> >>>>>>> >>>>>>> I am wondering if SP3 would have any affect on Office Word 2000? >>>>>>> >>>>>>> I'm still experiencing some problems with Word everytime I open the >>>>>>> program >>>>>>> I hear, Recovered document. >>>>>>> >>>>>>> If I should have been working in Word when I go to shut down my >>>>>>> computer, >>>>>>> I >>>>>>> always get that can't shut down due to the application is waiting >>>>>>> for >>>>>>> a >>>>>>> response from you and this is always in Word. >>>>>>> >>>>>>> Naturally I had already saved whatever it was I was working on, but >>>>>>> this >>>>>>> problem will still be there and it's as if I hadn't closed out Word >>>>>>> previously... >>>>>>> >>>>>>> I hadn't thought of the possibilities of the install of the SP3 >>>>>>> maybe >>>>>>> being >>>>>>> a factor for this problem? >>>>>>> >>>>>>> Anyone have any ideas? >>>>>>> >>>>>>> >>>>>>> Patricia >>>>>>> >>>>>>> >>>>>>> Visit the JAWS Users List home page at: >>>>>>> http://www.jaws-users.com >>>>>>> Visit the Blind Computing home page at: >>>>>>> http://www.blind-computing.com >>>>>>> Address for the list archives: >>>>>>> http://www.mail-archive.com/[email protected] >>>>>>> To post to this group, send email to >>>>>>> [email protected] >>>>>>> To unsubscribe from this group, send an email to >>>>>>> [EMAIL PROTECTED] >>>>>>> For help from Mailman with your account Put the word help in the >>>>>>> subject >>>>>>> or >>>>>>> body of a blank message to: >>>>>>> [EMAIL PROTECTED] >>>>>>> Use the following address in order to contact the management team >>>>>>> [EMAIL PROTECTED] >>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>> the >>>>>>> following address: >>>>>>> [EMAIL PROTECTED] >>>>>>> >>>>>>> >>>>>>> >>>>>>> Visit the JAWS Users List home page at: >>>>>>> http://www.jaws-users.com >>>>>>> Visit the Blind Computing home page at: >>>>>>> http://www.blind-computing.com >>>>>>> Address for the list archives: >>>>>>> http://www.mail-archive.com/[email protected] >>>>>>> To post to this group, send email to >>>>>>> [email protected] >>>>>>> To unsubscribe from this group, send an email to >>>>>>> [EMAIL PROTECTED] >>>>>>> For help from Mailman with your account Put the word help in the >>>>>>> subject >>>>>>> or >>>>>>> body of a blank message to: >>>>>>> [EMAIL PROTECTED] >>>>>>> Use the following address in order to contact the management team >>>>>>> [EMAIL PROTECTED] >>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>> the >>>>>>> following address: >>>>>>> [EMAIL PROTECTED] >>>>>>> >>>>>>> No virus found in this incoming message. >>>>>>> Checked by AVG - http://www.avg.com >>>>>>> Version: 8.0.169 / Virus Database: 270.6.21/1676 - Release Date: >>>>>>> 9/17/2008 >>>>>>> 9:33 AM >>>>>>> >>>>>>> >>>>>>> >>>>>>> Visit the JAWS Users List home page at: >>>>>>> http://www.jaws-users.com >>>>>>> Visit the Blind Computing home page at: >>>>>>> http://www.blind-computing.com >>>>>>> Address for the list archives: >>>>>>> http://www.mail-archive.com/[email protected] >>>>>>> To post to this group, send email to >>>>>>> [email protected] >>>>>>> To unsubscribe from this group, send an email to >>>>>>> [EMAIL PROTECTED] >>>>>>> For help from Mailman with your account Put the word help in the >>>>>>> subject >>>>>>> or body of a blank message to: >>>>>>> [EMAIL PROTECTED] >>>>>>> Use the following address in order to contact the management team >>>>>>> [EMAIL PROTECTED] >>>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>>> the >>>>>>> following address: >>>>>>> [EMAIL PROTECTED] >>>>>>> >>>>>> >>>>>> >>>>>> Visit the JAWS Users List home page at: >>>>>> http://www.jaws-users.com >>>>>> Visit the Blind Computing home page at: >>>>>> http://www.blind-computing.com >>>>>> Address for the list archives: >>>>>> http://www.mail-archive.com/[email protected] >>>>>> To post to this group, send email to >>>>>> [email protected] >>>>>> To unsubscribe from this group, send an email to >>>>>> [EMAIL PROTECTED] >>>>>> For help from Mailman with your account Put the word help in the >>>>>> subject >>>>>> or >>>>>> body of a blank message to: >>>>>> [EMAIL PROTECTED] >>>>>> Use the following address in order to contact the management team >>>>>> [EMAIL PROTECTED] >>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>> the >>>>>> following address: >>>>>> [EMAIL PROTECTED] >>>>>> >>>>>> >>>>>> >>>>>> Visit the JAWS Users List home page at: >>>>>> http://www.jaws-users.com >>>>>> Visit the Blind Computing home page at: >>>>>> http://www.blind-computing.com >>>>>> Address for the list archives: >>>>>> http://www.mail-archive.com/[email protected] >>>>>> To post to this group, send email to >>>>>> [email protected] >>>>>> To unsubscribe from this group, send an email to >>>>>> [EMAIL PROTECTED] >>>>>> For help from Mailman with your account Put the word help in the >>>>>> subject >>>>>> or body of a blank message to: >>>>>> [EMAIL PROTECTED] >>>>>> Use the following address in order to contact the management team >>>>>> [EMAIL PROTECTED] >>>>>> If you wish to join the Blind Computing list send a blank email to >>>>>> the >>>>>> following address: >>>>>> [EMAIL PROTECTED] >>>>>> >>>>> >>>>> >>>>> Visit the JAWS Users List home page at: >>>>> http://www.jaws-users.com >>>>> Visit the Blind Computing home page at: >>>>> http://www.blind-computing.com >>>>> Address for the list archives: >>>>> http://www.mail-archive.com/[email protected] >>>>> To post to this group, send email to >>>>> [email protected] >>>>> To unsubscribe from this group, send an email to >>>>> [EMAIL PROTECTED] >>>>> For help from Mailman with your account Put the word help in the >>>>> subject >>>>> or >>>>> body of a blank message to: >>>>> [EMAIL PROTECTED] >>>>> Use the following address in order to contact the management team >>>>> [EMAIL PROTECTED] >>>>> If you wish to join the Blind Computing list send a blank email to the >>>>> following address: >>>>> [EMAIL PROTECTED] >>>>> >>>>> >>>>> >>>>> Visit the JAWS Users List home page at: >>>>> http://www.jaws-users.com >>>>> Visit the Blind Computing home page at: >>>>> http://www.blind-computing.com >>>>> Address for the list archives: >>>>> http://www.mail-archive.com/[email protected] >>>>> To post to this group, send email to >>>>> [email protected] >>>>> To unsubscribe from this group, send an email to >>>>> [EMAIL PROTECTED] >>>>> For help from Mailman with your account Put the word help in the >>>>> subject >>>>> or body of a blank message to: >>>>> [EMAIL PROTECTED] >>>>> Use the following address in order to contact the management team >>>>> [EMAIL PROTECTED] >>>>> If you wish to join the Blind Computing list send a blank email to the >>>>> following address: >>>>> [EMAIL PROTECTED] >>>>> >>>> >>>> >>>> Visit the JAWS Users List home page at: >>>> http://www.jaws-users.com >>>> Visit the Blind Computing home page at: >>>> http://www.blind-computing.com >>>> Address for the list archives: >>>> http://www.mail-archive.com/[email protected] >>>> To post to this group, send email to >>>> [email protected] >>>> To unsubscribe from this group, send an email to >>>> [EMAIL PROTECTED] >>>> For help from Mailman with your account Put the word help in the >>>> subject >>>> or >>>> body of a blank message to: >>>> [EMAIL PROTECTED] >>>> Use the following address in order to contact the management team >>>> [EMAIL PROTECTED] >>>> If you wish to join the Blind Computing list send a blank email to the >>>> following address: >>>> [EMAIL PROTECTED] >>>> >>>> >>>> >>>> Visit the JAWS Users List home page at: >>>> http://www.jaws-users.com >>>> Visit the Blind Computing home page at: >>>> http://www.blind-computing.com >>>> Address for the list archives: >>>> http://www.mail-archive.com/[email protected] >>>> To post to this group, send email to >>>> [email protected] >>>> To unsubscribe from this group, send an email to >>>> [EMAIL PROTECTED] >>>> For help from Mailman with your account Put the word help in the >>>> subject >>>> or body of a blank message to: >>>> [EMAIL PROTECTED] >>>> Use the following address in order to contact the management team >>>> [EMAIL PROTECTED] >>>> If you wish to join the Blind Computing list send a blank email to the >>>> following address: >>>> [EMAIL PROTECTED] >>>> >>> >>> >>> Visit the JAWS Users List home page at: >>> http://www.jaws-users.com >>> Visit the Blind Computing home page at: >>> http://www.blind-computing.com >>> Address for the list archives: >>> http://www.mail-archive.com/[email protected] >>> To post to this group, send email to >>> [email protected] >>> To unsubscribe from this group, send an email to >>> [EMAIL PROTECTED] >>> For help from Mailman with your account Put the word help in the subject >>> or body of a blank message to: >>> [EMAIL PROTECTED] >>> Use the following address in order to contact the management team >>> [EMAIL PROTECTED] >>> If you wish to join the Blind Computing list send a blank email to the >>> following address: >>> [EMAIL PROTECTED] >>> >>> >>> >> >> >> Visit the JAWS Users List home page at: >> http://www.jaws-users.com >> Visit the Blind Computing home page at: >> http://www.blind-computing.com >> Address for the list archives: >> http://www.mail-archive.com/[email protected] >> To post to this group, send email to >> [email protected] >> To unsubscribe from this group, send an email to >> [EMAIL PROTECTED] >> For help from Mailman with your account Put the word help in the subject >> or body of a blank message to: >> [EMAIL PROTECTED] >> Use the following address in order to contact the management team >> [EMAIL PROTECTED] >> If you wish to join the Blind Computing list send a blank email to the >> following address: >> [EMAIL PROTECTED] >> > > > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Visit the Blind Computing home page at: > http://www.blind-computing.com > Address for the list archives: > http://www.mail-archive.com/[email protected] > To post to this group, send email to > [email protected] > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following address in order to contact the management team > [EMAIL PROTECTED] > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] > Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following address in order to contact the management team [EMAIL PROTECTED] If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
