Hello Mitch,
A system restore does not always remove a virus or spyware. The first thing
you should do is a full system scan using your antivirus program. If the
malware was installed, it probably installed its own keys and values
throughout various hives of your Windows registry. Your antivirus program
should be able to remove all the registry entries and change any that were
altered by the malicious program. Hopefully you have your antivirus
definitions up-to-date. When your antivirus program detects files belonging
to the virus you will be given choices dealing with what you want to do with
those files. I usually have them deleted, but if you are not sure then at
least have them quarantined or separated into an area used by your antivirus
program to keep the files from running on your system. It might be called
"quarantine" "chest" etc. If your antivirus program needs to restart your
system in order to remove some items that can't be removed while the
operating system is active then let it restart your system.
The second thing you should do is after doing the full system scan for
viruses, do the same using any anti-spyware program such as Super
Anti-Spyware or Spybot.
If you are unable to get into the operating system when you start your
computer then you might need some sighted assistance to get into safe mode
in order to run your antivirus and anti-spyware programs. When you start
your computer start pressing F8 repeatedly before the Windows logo appears.
Again, you need sighted help for this procedure. Choose the "safe mode"
choice from the resultant menu and follow instructions for getting into safe
mode. Have the sighted person do a full system scan with your antivirus and
then your anti-spyware programs when in safe mode.
When your system is free from the malicious program and you are in Windows
running normally, you should remove all restore points so that you don't
restore the system to a time when the malware was active. After deleting
the restore points you should restart the system and set system restore back
to being active. Create a restore point with a name that lets you know it
was for a time when your system was cleansed from malware.
If you need any more info about doing the above steps then send me an Email
at the address shown below.
Take care.
Brian Lee
[EMAIL PROTECTED]
----- Original Message -----
From: "Mich" <[EMAIL PROTECTED]>
To: "JAWS-Users-List @jaws-users.com" <[email protected]>
Sent: Thursday, October 16, 2008 3:44 AM
Subject: [JAWS-Users] update on removing micro anty virus.
hello all. last night I tried something to remove the mal wear program
that I seem to have on my pc. I went to my computer under the main drive
and deleted the program from the program's folder. it was a folder and I
removed it and then I removed the icon from the desk top and after I
emptied the recycle bin it seemed to be gone from my system tray. since it
was in there as well. since doing this I have not re started the pc since
it came up at start up. I am just wondering weather I did the right thing?
or if I possibly might have made things worse? I am thinking of doing a
system restore just to be safe. I would like the lists thoughts please.
many thanks. from Mich Verrier.
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