Hello Kimsan
Outlook has a repair tool for repairing PST files. However, before running
the tool I suggest you export your current PST file as a backup. There are
a couple other things you should try first. Only use the PST repair as a
last resort.
Make sure that all Office programs are closed. Open task manager by using
CTRL+shift+escape. Move to the processes page. Go through the list of
processes and end all occurrences of Outlook.exe and Winword.exe. Be sure
to check for more than one instance of each of those entries. Use the end
task button for all instances. Restart your system and then restart
Outlook.
Sometimes an add-in can cause the type of problem you are having with
Outlook. check under tools menu, Trust Center, and the add-ins category to
find out if any add-ins could be causing the problem. Check under COM
add-ins as well. This is probably not the cause and you don't want to
disable or remove an add-in that is working for you so don't disable
anything that you are not sure of, but if you find a very suspicious add-in
then you might disable it to find out if it resolves the problem.
If the problem continues then you can do a PST repair but be sure to backup
first. Here is how to export your current PST file as a backup:
Use Alt+F to go into the file menu in Outlook. , Press enter key on the
Import and Export choice.
Choose Export to a file, and then choose the "Next" button.
In the list, pick the "Personal Folder File (.pst), and then choose the
"next" button.
Pick the folder that contains the messages you want to back up. If the
folder contains a subfolder that you want to include then check the box for
including subfolders and then tab to the "Next" button and use spacebar. In
the save exported file as box use the browse button and specify a name and
location for your backup file. Move to the "finish" button and press enter
key. Remember where this backup is so that if you need to import it you
will be able to.
Here is how to use the PST repair tool:
Open "computer" from the start menu. Open program files. Open Microsoft
Office. Open Office 12. Find the file ScanPST.exe and press enter key.
You will need to browse to the data file. The default location is
c:\Users\Kimsan\app data\local\Microsoft\Outlook\outlook.pst.
Follow the prompts for the repair of the Outlook inbox.
It might appear that you have lost your messages when you start Outlook
again but they are saved in a folder (I can't remember the name of the
folder created). However, if you have trouble getting messages back from
the created folder then you can use the import wizard to bring them in from
the backed up PST file.
If you have to import then on the File menu choose Import and Export.
Choose Import from another program or file and then tab to the Next button
and press enter key. Choose "personal Folder File" (.pst), and then choose
the next button.
In the File to import box, specify the path and file name of the .pst file
you want to import. It will be the file you created with the export
function. Follow the remaining instructions in the Import and Export
Wizard.
Take care.
Brian Lee
[email protected]
----- Original Message -----
From: "Kimsan" <[email protected]>
To: <[email protected]>
Sent: Friday, September 04, 2009 10:03 AM
Subject: Re: [JAWS-Users] question about outlook
Hi Annette,
I checked outbox and there are no messages.
Any other tips?
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
