Sorry for the misunderstanding. This sounds like a serious accessibility
issue and I would notify the bank immediately.
Just grabbing at straws or sugar cane here, have you attempted to perform a
Find for the Payee with Control + F? Probably will not work, but it is
worth a try. Another longshot thought. Could the bank have made the payees
name a graphic? They might have done this as a security measure or simply
to make it more snazy. If so, perhaps the graphic could be labeled with
JAWS or Webvisum. Webvisum could also be helpful since you can send the
graphic to their serber and have them perform OCR on it so it could be
identified. If the payee names are graphics, the bank should definitely
update their pages to label those graphics with Alt tags.
Make sure that JAWS is set to announce all graphics so that you will know if
something is there.
Don Marang
--------------------------------------------------
From: "Betsy Whitney, Dolphin Press" <[email protected]>
Sent: Saturday, June 26, 2010 3:59 AM
To: <[email protected]>
Subject: Re: [JAWS-Users] HTML and inserted information
Aloha Donald,
I think I have not been clear. When I started the account nearly a year
ago, I entered a list of payees, their addresses and phone numbers. When
the site was updated is when I began having this problem. The page I'm
having trouble with is that page of payees and below each entry is an edit
box for entering the amount I'd like to pay. It won't read any of those
items so I can't find the payee I want and then am not able to enter the
amount. Does that help? I have tried the insert escape to redraw the page,
and no help.
At 09:46 PM 6/25/2010, you wrote:
Perhaps the page has been updated without JAWS realizing it. On my bank's
site this happens when I hit the "pay" button. Pressing Insert (CapsLock
for laptop layout) + Escape refreshes the JAWS buffer and it can then read
it to me.
Don Marang
--------------------------------------------------
From: "Betsy Whitney, Dolphin Press" <[email protected]>
Sent: Friday, June 25, 2010 7:31 PM
To: "jaws users" <[email protected]>
Subject: [JAWS-Users] HTML and inserted information
Aloha all,
Some time back I mentioned that I was having trouble reading parts of my
online banking service screens. Here's the issue.
The information on the page is html. However, when a person adds
information such as the name of a company that they want to pay, JAWS
only reads the part that is html. I have contacted the bank but in the
meantime, is there perhaps something I should change in my settings that
might make it work better? I am told that when I click on the make
payments screen, all of my payees are shown on the screen, but when I
arrow around, I only hear the items that were originally on the page and
none of the things that were added. I would tell you what my settings are
now, but honestly not sure what to tell. Perhaps this is only something
that the bank has to fix and they are very interested in doing so.
Any thoughts or suggestions will be appreciated and tried.
Thanks, Betsy
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