I guess you told her the situation as to your inability to "see" this item?
They can mail you a return lable if you can't get some eyes to assist you.
I've done this before for QVC.
----- Original Message -----
From: "Gerald Levy" <[email protected]>
To: <[email protected]>
Sent: Tuesday, October 12, 2010 7:37 AM
Subject: Re: [JAWS-Users] Inaccessible Web Page Content
Nice try, but the return label is supposed to be on the same page as the
instructions. The service agent told me not to click on any other link to
find it. So it is apparently hiding in plain sight.
Gerald
----- Original Message -----
From: "Trish" <[email protected]>
To: <[email protected]>
Sent: Tuesday, October 12, 2010 8:06 AM
Subject: Re: [JAWS-Users] Inaccessible Web Page Content
Hi,
I clicked on this link and found what you said in this message, towards
the bottom is another link, which I found by the vertualizing the window
thingy *alt-insert-w for j/11 for j/10 it's the same except change the
alt to control
then press enter on this link, takes ya to another page which has tons of
more info as to what you need.
You can sign in to "my account" or few links down the page, is more
options at first I was gonna click on that, but arrowed down more and
found create a shipment link and isn't that what ya want??
http://www.ups.com/content/us/en/index.jsx
----- Original Message -----
From: "Gerald Levy" <[email protected]>
To: <[email protected]>
Sent: Tuesday, October 12, 2010 6:53 AM
Subject: [JAWS-Users] Inaccessible Web Page Content
Greetihngs. I need to print a UPS return label in order to return an
unwanted shipment to Overstock.com using the UPS tracking number they
supplied me. But when I visit the web page from which I am supposed to
print the return label, I can't find any sign of it. The page contains
instructions for printing the label and returning the shipment, but no
sign of the label itself. I was told by an Overstock .com customer
service agent that the lable contains a bar code and Overstoc's return
address as well as some other information, but even using the JAWS
cursor, I can't find anything on this page, not even an unlabeled image
or graphic that would suggest the presence of a return lable, which the
agent insists is right there on the page. Is this one of those web
pages that is simply inaccessible to JAWS? Even so, shouldn't there be
some kind of graphic or image to suggest the presence of the return
label? Below is the link to the web page in question. Any feedback on
how to locate and print this seemingly invisible return label would be
appreciated.
https://www.ups.com/u.a/L.class?7EAW06999096RYs%2BAW9Cy9s%3DOSI
Gerald
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