Thanks. Maybe the presence of the bar code affects the way JAWS reads the
page.
Gerald
----- Original Message -----
From: "David Bailes" <[email protected]>
To: <[email protected]>
Sent: Tuesday, October 12, 2010 8:41 AM
Subject: Re: [JAWS-Users] Inaccessible Web Page Content
Hi Gerald,
there is a label on the page below the dash dash dash separator. I'm not
sure
why Jaws can't find the graphic - it may have something to do with exaclty
how
the html has been written. Anyway, if you print the page, the printed page
should contain both the instructions and the label below it.
David.
original message:
Greetihngs. I need to print a UPS return label in order to return an
unwanted
shipment to Overstock.com using the UPS tracking number they supplied me.
But
when I visit the web page from which I am supposed to print the return
label, I
can't find any sign of it. The page contains instructions for printing the
label and returning the shipment, but no sign of the label itself. I was
told
by an Overstock .com customer service agent that the lable contains a bar
code
and Overstoc's return address as well as some other information, but even
using
the JAWS cursor, I can't find anything on this page, not even an unlabeled
image or graphic that would suggest the presence of a return lable, which
the
agent insists is right there on the page. Is this one of those web pages
that
is simply inaccessible to JAWS? Even so, shouldn't there be some kind of
graphic or image to suggest the presence of the return label? Below is the
link to the web page in question. Any feedback on how to locate and print
this
seemingly invisible return label would be appreciated.
https://www.ups.com/u.a/L.class?7EAW06999096RYs%2BAW9Cy9s%3DOSI
Gerald
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