Hello Teresa, If you are referring to working with your Email on charter.net when using your browser, I have shown a few steps below that might help you. I generally use Outlook 2010 but I checked out Charter.net recently and found it seems to work quite well. Of course, there is a lot more to using the Email on the site so if I can help you further then feel free to Email me. I am using JAWS 12. You might find differences if you are using an earlier version of JAWS.
1. Find the log in link. Press JAWS key with f7 to list links and then press L until you find the log in choice. 2. On the log in page, enter Email for user id and password. 3. After entering password, tab to service zip code and enter it and then tab to the submit button and press spacebar on it. 4. Use N twice from the top of the resulting page and you will hear welcome and your name. 5. Use JAWS key with F7 to list links, and press E until you find the Email choice and press enter key. 6. A new page tab opens that contains the message list. 7. Press X to move to the checkbox just above headers. 8. Press X the second time to move to the first message. 9. Use down arrow to the link under the checkbox, which will be the subject of the message and press enter key to open it. 10. Use T when message opens to move to the beginning of it. The table contains header information. Just under the table is where the message body starts. 11. Press B to move to the reply, forward and delete buttons. 12. There will be links for "show previous message" and "show next message." You can list links using f7 and press S until you get to either of those links. Links will only be present if there is a previous or next message. 13. If you press B a couple times from the top of the page, you will find a "compose" button that you can use to create a new message. 14. Just under the "compose" button is a button for getting mail. 15. Choosing "inbox" from the links list will take you back to the message list. 16. If you have a message with an attachment, you need to open the message first before you can open the attachment. 17. When the message opens, use the "T" to move to the table. 18. The attachment link is usually in the table at the bottom of it. After pressing the T to move to the table, use shift+period to move to the end of the table. Use up arrow and you should find the attachments. 19. The name of the attached file should be hyperlinked so press enter on it. 20. You might need to use Alt+N to move to the information bar where you can choose to open or save the attachment. 21. To perform such actions as deleting messages, use X to move to the individual messages in a folder such as the inbox, use spacebar on each checkbox for a message to be included in the deletion, and after checking the messages to include then use B to move to the delete button. Press spacebar on the delete button and answer the resulting warning about deletion. Take care. Brian Lee [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Teresa Petracek Sent: Monday, February 21, 2011 5:26 PM To: [email protected] Subject: [JAWS-Users] RETRIEVING CHARTER E-MAIL REMOTELY WITH JAWS Does anyone know how to retrieve Charter E-mail remotely with Jaws? I log into Charter and am told the messages appear, however, I have not been able to retrieve them with Jaws. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Send any questions regarding list management to: [email protected] For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Send any questions regarding list management to: [email protected]
