Hi All, I've had a problem for at least a week now with my XP Home with SP 3 and JAWS 10 not talking on boot up. JAWS 9 and 12 are also installed. I think that something happened somehow and the box to have JAWS 10 load automatically refuses to stay checked since I know I've checked it at least twice and the check mark won't stay put. I've clicked okay when I'm finished. Another thought I had was that maybe 2 versions both were checked to load automatically and I've tried to look at all three to make sure only one version is set to automatically load. The first time I unloaded 10 and clicked on 9 on My Desktop I got a message to begin activation. I've had a licensed copy of 9 for years and all my copies of JAWS since 3.x have been licensed. I didn't understand what was happening, but inserted my activation CD for Jaws 8 and it said activation was successful. I had a sighted person here this morning to let me know if anything wanted to be upgraded and the message was preventing JAWS from starting. He updated Adobe Flash Player and we got the automatically load JAWS 10 box checked. I went to check what the status for 9 was and got the same message about activation being required. He had to leave soon and I figured that going through the activation process again was an exercise in futility and that it was time to ask for help.
My tech installed JAWS 12 from the CD when he was replacing the sound card after a blue screen error and he wasn't able to get it back via a remote session and he'd reached the conclusion that the sound card was kaput I updated 12 to the latest version. I've unchecked automatically start 12 several times and I swear it changes back and unchecks 10. Since the problem didn't start until JAWS 12 was installed, I thought I'd uninstall it and maybe 9 as well since it seems to have had a nervous breakdown. Does it matter if JAWS 9 or 12 is uninstalled first? Does anyone have any idea why 9 keeps wanting to be activated? I had one activation remaining after the replacement sound card was installed and requested my full limit on the FS activation page. Any help straightening out this mess would be greatly appreciated. Thanks in advance, Margaret For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
