Steve, I hear you. Greg
-----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Steve Sent: Thursday, February 07, 2013 2:15 PM To: [email protected] Subject: Re: [JAWS-Users] Problem with Jaws 14 and Outlook 2007 I understand, Greg. I've had the same issues with Outlook Express with Jaws 14. I thankfully use Jaws 13, but as Jaws gets more bloated with features and minor workarounds, these annoyances are growing. I've submitted a couple tech support requests to FS but to no avail. Until Jaws go through a complete re-write, I don't know if I'll continue getting an SMA because of all the little aggravations like this, webpage hangs and crashes that I don't experience with competitive products. Steve ----- Original Message ----- From: "Greg Washington" <[email protected]> To: <[email protected]> Sent: Thursday, February 07, 2013 8:56 AM Subject: [JAWS-Users] Problem with Jaws 14 and Outlook 2007 >I am having a real problem using Jaws 14, all versions including latest > update with Outlook 2007 on my windows 7 machine. When I first open > Outlook > Jaws works fine allowing me to read emails using the shortcut keys such as > h > for headings, etc. However after Outlook has been open for a while, 5 > minutes or longer, the Jaws hot keys stop working. For example when I hit > the h key the letter h is typed in the open email rather than going to a > heading in the email. > > I spoke with FS tech support yesterday. They said that it seems that > Outlook 2007 on my computer "deteriorates" after it has been open for a > while and and is not recognizing the open emails as virtual documents. He > could tell that because when I am experiencing this problem the pc cursor > key says pc cursor rather than virtual pc cursor. He suggested I make > sure > my Outlook 2007 had all the updates. > > I checked that and all updates for windows 7 and office 2007 have been > installed. I also ran the office diagnostic tool from the Outlook 2007 > help > menu and everything reported as no problems. > > I can work around this problem by either using Jaws 13 where the > insert+shift+w key opens the email in a web browser window or I can close > Outlook 2007 and reopen it again when using Jaws 14. However I would like > to be able to use Jaws 14 and Outlook 2007 without having to do that every > 5 > minutes or so. > > Any suggestions on how to fix this problem would be greatly appreciated. > > Greg Washington > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
