Dear list members, I am still experiencing a problem with Jaws 14, including the latest update, reading html emails in Outlook 2007. When I first open Outlook 2007 Jaws 14 will read html emails fine. I can read the emails and use Jaws quick navigation keys to navigate the email. However after a few minutes with Outlook open Jaws 14 stops reading the emails with the virtual jaws cursor and reports it is using the PC cursor. At that point I cannot use the quick keys nor read the body of the email correctly. When that happens I need to close Outlook and reopen it. After reopening it, Jaws 14 may work for a few minutes and then it reverts to not reading html emails correctly.
I have reported this to Freedom Scientific (FS) and have had telephone consultations with John Carson to try and identify and solve the problem. Unfortunately we could not solve it despite John's best efforts. I heard from Bryan Carver today. He is FS's director of Tech support and a Jaws user. He says that FS cannot reproduce the problem and that a number of staff at FS use Jaws 14 with windows 7 with Outlook 2007 all the time and have had no problems. He said that unless other jaws users can let Fs know that they are having the same problem as I am and be willing to share their computer setups with FS then there is nothing further FS can do. So if anyone is having the problems with Jaws 14 and Outlook 2007 that I am could you please contact John or Bryan at FS and if possible send them your computer's set up, i.e. processor, video card, security software in use, model number, etc. there emails are below. It would probably facilitate matters if you reference my FS tech support Inquiry Number: 222674. Thanks very much for any help in this matter. Fs has been very helpful and responsive but it seems without input from other Jaws users having the same problem as mine a solution is not in the offering. Greg Washington Bryan Carver [email protected] John Carson [email protected] For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
