No problem here using 98 s e and jaws 5.1 ----- Original Message ----- From: "Don & Cher Bosch" <[email protected]> To: <[email protected]> Sent: Thursday, May 30, 2013 2:50 PM Subject: Re: [JAWS-Users] Ongoing problem with Jaws 14reading html emails in Outlook 2007
> I have had that issue until the very last update when it seems to have > miraculously been resolved :) Isn't that crazy? Originally using XP Pro with > always the latest version of JAWS and for the last few months using Windows > 7 Home Premium 64 Bit with the latest JAWS. I did write FS when this was > posted a few months ago; but was never contacted. I had the same situation > in that the first few html messages might act OK and then I would have to > again open everything in IE to read it. Also the same thing about not being > able to navigate with quick keys. I told FS and this list about an instance > in which I had two identical E-mails and the first one worked as it should > and the identical second one would not read at all unless opened in the > browser. > > I'm still crossing my fingers and waiting for the sky to fall again ;) > Cher "The sky is falling" says Chicken Little > > > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] On > Behalf Of David Ferrin > Sent: Friday, May 24, 2013 12:48 PM > To: [email protected] > Subject: Re: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails > in Outlook 2007 > > Well there must be quite a number of the 600 plus subscribers on here > running that particular email client, so with luck we'll generate some > traffic on the subject. > > David Ferrin > A complex system that does not work is invariably found to have evolved from > a simpler system that worked perfectly. > > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] On > Behalf Of Greg Washington > Sent: Friday, May 24, 2013 11:59 AM > To: [email protected] > Subject: Re: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails > in Outlook 2007 > > David, > thanks for your response. Your experience with Outlook 2007 and Jaws14 is > the same as Bryan reported with his setup and others at Fs. I'm guessing it > is something particular to some setting or configuration on my PC. I don't > have another computer running windows 7 so I cannot see if it would work on > another computer of mine. Hopefully others on the list can help out on this > matter. It is very frustrating. It's great that Jaws14 can read html > emails in Outlook 2007 and it makes things much easier for me when it is > working. > Greg Washington > > > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] On > Behalf Of David Ferrin > Sent: Friday, May 24, 2013 10:43 AM > To: [email protected] > Subject: Re: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails > in Outlook 2007 > > Sorry for your sake to report that I am using outlook 2007 on 2 systems at > various times without any issues at all. In fact it does seem to work better > than 2003. > > This is a 64 bit with 7 pro and I have a 32 bit with ultimate on it. That > problem has never shown up here at all. I remember once quite a long time > ago running windows ME the same thing happened where nobody else could > reproduce the problem I was having at that time and it never did get > resolved. May you have better luck than I did at that time. > > David Ferrin > Always be yourself because the people that matter don't mind, and the ones > that mind don't matter. > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] On > Behalf Of Greg Washington > Sent: Friday, May 24, 2013 11:36 AM > To: [email protected] > Subject: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails in > Outlook 2007 > > Dear list members, > > I am still experiencing a problem with Jaws 14, including the latest update, > reading html emails in Outlook 2007. When I first open Outlook 2007 Jaws 14 > will read html emails fine. I can read the emails and use Jaws quick > navigation keys to navigate the email. However after a few minutes with > Outlook open Jaws 14 stops reading the emails with the virtual jaws cursor > and reports it is using the PC cursor. At that point I cannot use the quick > keys nor read the body of the email correctly. When that happens I need to > close Outlook and reopen it. After reopening it, Jaws 14 may work for a few > minutes and then it reverts to not reading html emails correctly. > > I have reported this to Freedom Scientific (FS) and have had telephone > consultations with John Carson to try and identify and solve the problem. > Unfortunately we could not solve it despite John's best efforts. > > I heard from Bryan Carver today. He is FS's director of Tech support and a > Jaws user. He says that FS cannot reproduce the problem and that a number > of staff at FS use Jaws 14 with windows 7 with Outlook 2007 all the time and > have had no problems. He said that unless other jaws users can let Fs know > that they are having the same problem as I am and be willing to share their > computer setups with FS then there is nothing further FS can do. > > So if anyone is having the problems with Jaws 14 and Outlook 2007 that I am > could you please contact John or Bryan at FS and if possible send them your > computer's set up, i.e. processor, video card, security software in use, > model number, etc. there emails are below. It would probably facilitate > matters if you reference my FS tech support Inquiry Number: 222674. > > Thanks very much for any help in this matter. Fs has been very helpful and > responsive but it seems without input from other Jaws users having the same > problem as mine a solution is not in the offering. > Greg Washington > > Bryan Carver [email protected] John Carson > [email protected] > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
