Hi Mich,
I found a large number of resources doing a Google search.
I've listed the basic steps to trouble shoot the problem below given the
search results and their accompanying suggestions.
I've also pasted a link to one of the search results that indicates that
this may be an issue with not having a genuine Windows issue, so make sure
you're not running a pirated version of Windows, as this can happen if you
purchase a computer from a less than reputable shop. I'm not saying that's
the issue you're facing, just mentioning one of the possibilities listed.
In any case, here is the checklist, and the link I was referring to:
Verify that you have removed/uninstalled all other real-time antimalware
products that were ever installed on your PC, including free/trial products
that
were installed when the PC was purchased (Norton, Symantec, McAfee, TM,
AVG, Avast, Avira, Malwarebytes (paid), etc).
Then, use the cleanup tools here:
List of anti-malware program cleanup/uninstall tools
If yours is not listed, go to the manufacturer and get it.
Verify that your PC clock is correctly set (date, time, time zone). If not,
correct it.
Verify that Windows Defender is uninstalled (if XP), or Disabled (if
Vista/W7).
Verify that you are up-to-date with SERVICE PACKS and updates (including
.NET and IE). Yes, it can take some time to do this.
Verify that the Windows Firewall is on, and set to defaults.
Remove Zone Alarm if you have it and use the Windows Firewall.
Verify that you are not using a proxy server.
In IE, reset all security zones to default level.
Then, restart your PC.
You may need to remove and reinstall MSE as well. If so, you can use the
procedure(s) here to uninstall MSE:
Uninstalling MSE.
Then, use IE or Firefox, and go to
www.microsoft.com/security_essentials
and click DOWNLOAD. Do not navigate and download via TOOLBARS.
Pinpointing Installation issues with Microsoft Security Essentials.
http://www.brighthub.com/computing/smb-security/articles/69215.aspx
Scorpio
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
