As a follow up, I was on the phone with FS escalation tech support on Friday and was able to reproduce the same issue I was having with the number of unread messages not being spoken by Jaws after a while. We tried everything from resetting Outlook to its defaults and repairing JFW. I even got visual confirmation from my wife that the number of unread messages was still appearing on the screen. Nothing worked. The only work around that could be used was making use of the control+y command. In any event, while they took note of the problem, they mentioned that if it was only being experienced by only a handful of folks, then iti may not get the priority to be addressed right away. Especially if they couldnt reproduce it on their end. I would ask (recommended by FS) that others who are also dealing with this problem also contact them to see if it's a larger issue than just something that's happening on one or two machines. The incident number I was provided with was 228648 Earlier today I tried a system restore to a time before the update and lo-and-behold, it worked. Jaws is and has been announcing the number of unread emails in folders without having to use the ctl+y command which I found to be an unnecessary step. I think for now, I'll leave well enough alone and stick to the earlier version of Jaws 15 since this particular bug is rather big in my case. Hopefully others can provide FS with feedback if they come across it so that it can be addressed in the future. The specs on my set up if anyone wants to compare are JFW 15 Pro, Outlook 2010, Windows 7 Premium 64 bit.
-----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Alan Robbins Sent: Thursday, December 19, 2013 9:41 AM To: [email protected] Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders I wrote to them and apprised them of the issue as well. The reason I don't like to call is they automatically assume it is my computer and want to start tinkering with stuff which I would prefer to do myself. Sometimes it is fix one problem and create two more. I'll let the list know what they say Al -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Cristóbal Sent: Thursday, December 19, 2013 12:22 PM To: [email protected] Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders As far as my machine, everything's up to date. I got off the phone with FS support earlier this morning and after showing them the issue I was having, they made note and were supposedly going to escalate it and get back to me. When or if that will happen, who knows. It's too bad since a lot of the fixes in the latest update addressed some issues I was dealing with, but this email thing really affects my work. I may just have to go to the previous JFW 15 version if there isn't an immediate fix available until the next Jaws update and see if it'll get addressed then. -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Hicks Steven (CORNWALL IT SERVICES) Sent: Thursday, December 19, 2013 12:41 AM To: [email protected] Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders Have you the latest Video driver and chipset pack? -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Alan Robbins Sent: 18 December 2013 21:34 To: [email protected] Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders Sporadically, but not consistently. I will watch for this as it occasionally happened before update too. Usually if I close Outlook and relaunch it it seems to fix the issue Al -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Cristóbal Sent: Wednesday, December 18, 2013 1:05 PM To: [email protected] Subject: [JAWS-Users] Bug with latest JFW 15 with Outlook folders Hello list, I downloaded the latest JFW release from yesterday and am noticing a bug that for me is significant and was curious to know whether others are experiencing it as well. In my Outlook 2010, I have six separate inboxes listed in my Favorites treeview section. This enabled me to have quick and easy access to each email inbox with minimal arrowing. Previously Jaws would announce "Inbox" and if there were any unread messages, the number of unread emails in that particular inbox as well. Now, since updating, Jaws only announces this unread information for the first few moments after launching Outlook, but soon after, JFW does not announce any unread messages even if there are any in that particular folder. These emails are a mixture of personal and business. My mailing list email is always getting emails all day. Whereas other more important accounts may receive Them more speratically. I now have to go from inbox to inbox to check to see if there are any emails be ith when I get a chime notification of a new message or if I happen to step away from my computer or am doing something else that takes my focus away from the pc. Are others in fact noticing this issue as well? I hadn't changed any settings in my Outlook or Jaws from the prior version of JFW 15 that I was running yesterday to today when I installed the update. 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